WE826go with mc7455

[Ebyrd10000]

Trying to get this router setup for the first time. I followed all directions and see it recognizes my verizon sim card and the sierra wireless card. I put the vzwinternet apn in and all i get is it saying connecting? I am really lost on this any help would be greatly appreciated

[Didneywhorl]

After you set all the settings, did you fully power down the unit (unplug it) then reboot and give it approx 10 mins?

Where is the SIM card from? Was it attached and transmitting data in a previous device before entering into the we826?

What output do you get from entering AT!GSTATUS? in the AT command terminal (Modem-->Miscellaneous on the side menu)

are you sure vzwinternet is the APN name for your SIM/account? maybe its "internet". Are you certain you did not misspell it? Ive done it. Did you use any capitalization? dont

Double check your verizon account and make sure theres no funny stuff going on there.

[Didneywhorl]

Also, does the SIM info populate in the GUI under Modem-->Network Status-->Modem/Sim Information

ie: Modem IMEI, SIM IMSI, SIM ICCID, SIM Phone Number

Don't post those numbers anywhere, just asking if its populated there in that section

[Ebyrd10000]

Yes sim works i have had it in a phone and rechecked it again just fine.

here is what i get on that AT command

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AT!GSTATUS?
!GSTATUS: 
Current Time:  169		Temperature: 35
Reset Counter: 1		Mode:        ONLINE         
System mode:   WCDMA      	PS state:    Not attached 
WCDMA band:    WCDMA 1900 
WCDMA channel: 9938
GMM (PS) state:DEREGISTERED   	PLMN SEARCH    
MM (CS) state: IDLE           	PLMN SEARCH    

WCDMA L1 state:L1M_ACQ        	LAC:         BF62 (48994)
RRC state:   DISCONNECTED   	Cell ID:     01A84EF0 (27807472)
RxM RSSI C0:    --- 		RxD RSSI C0:  --- 
RxM RSSI C1:    --- 		RxD RSSI C1:  --- 


OK

the apn is correct i even copy and pasted from your reply still nothing.

Yes i get all the imei info and the cell number shows up

[BillA]

Yes sim works i have had it in a phone and rechecked it again just fine.

here is what i get on that AT command
AT!GSTATUS?
!GSTATUS:

System mode: WCDMA PS state: Not attached

GMM (PS) state:DEREGISTERED PLMN SEARCH
MM (CS) state: IDLE PLMN SEARCH

OK

the apn is correct i even copy and pasted from your reply still nothing.

Yes i get all the imei info and the cell number shows up

System mode: WCDMA PS state: Not attached < That's a problem
Could be a number of things, firmware flashed on the modem, antennas not connected properly, etc, etc.
Verizon's apn is normally: vzwinternet
But if it's a reseller then it can be different... without any information provided it's just a stab in the dark.

What's your carrier?
Does the SIM card work for both calls and web in a phone?

[JimHelms]

While I agree this is most likely a network/service related issue,

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GMM (PS) state:DEREGISTERED PLMN SEARCH
MM (CS) state: IDLE PLMN SEARCH 

I would first run though each set carefully in the TROUBLESHOOTING guide to help eliminate the obvious.

[bjames]

Is the MC7455 showing up as the device when you log into your Verizon account?

[Ebyrd10000]

No it’s not showing on the Verizon account as a device. Rechecked all connections again still nothing. Might open a laptop up and try the wireless card in it and test it out?

[JimHelms]

Assuming the router is reading the SIM Card correctly, i.e.,

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AT+CPIN?

returns Ready, lets first make sure the APN is being programmed correctly into the modem.

Run the following AT Commands and post the results:

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AT!CGDCONT?

Then, make sure the modem is using the generic carrier firmware.

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AT!IMPREF?

[Ebyrd10000]

AT!CGDCONT?

Said error

AT!IMPREF?
Says generic

[Ebyrd10000]

Oops sorry AT+CPIN?
Ready
Ok

[JimHelms]

Yeah, my mistake. It should have been:

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AT+CGDCONT?

[Ebyrd10000]

AT!CPIN?

Reads sim ok