Modem NOT identified

Post by **Richtow8** » Fri Jan 10, 2020 12:58 pm

I assembled this order, flawlessly, but NO MODEM IDENTIFIED
Verizon
MHF4 jumpers 2
Sierra Wireless EM7565 CAT-12 LTE-A Pro 1
Mini PCI-E to M.2 (NGFF) Key adapter 1
WE826-BO Router 1

Installed all components in accordance with your instruction link.

I was informed that Wireless Joint does not offer support and support is only via this forum.
The SIM was re-inserted in the previous device to verify it is fine.
Verizon account noticed (within this new installation) that a new device has been identified to have this SIM card inserted. This tells me that there is communication going on. The 192.168.1.1 show MODEM NOT DETECTED.
I have carefully removed and reinstalled the components to make absolutely certain that there was good clean connections.

If customer support/service is not available, how should anyone proceed, appropriately?

Rich

Post by **JimHelms** » Fri Jan 10, 2020 1:10 pm

Richtow8 wrote: ↑Fri Jan 10, 2020 12:58 pm I assembled this order, flawlessly, but NO MODEM IDENTIFIED
Verizon
MHF4 jumpers 2
Sierra Wireless EM7565 CAT-12 LTE-A Pro 1
Mini PCI-E to M.2 (NGFF) Key adapter 1
WE826-BO Router 1

Installed all components in accordance with your instruction link.

I was informed that Wireless Joint does not offer support and support is only via this forum.

Yes, this is the support forum. It is too difficult to attempt to walk people thru troubleshooting procedures over the phone.

The SIM was re-inserted in the previous device to verify it is fine.

Verizon account noticed (within this new installation) that a new device has been identified to have this SIM card inserted.

When you refer to "new device" are you referring to the WE826GO router?

This tells me that there is communication going on.

Communication between the "new device" and Verizon?

The 192.168.1.1 show MODEM NOT DETECTED.

I have carefully removed and reinstalled the components to make absolutely certain that there was good clean connections.

That was a good start.

If customer support/service is not available, how should anyone proceed, appropriately?

Rich

Just like you are doing.

When you go to the MODEM > DEBUG INFORMATION > and look at the lower part of the Window, do you see any reference to the EM7565?

EM7565 in Debug Information.png

Post by **Richtow8** » Fri Jan 10, 2020 2:23 pm

Thank you Jim. Here is my reply:

P: Vendor=1d6b ProdID=0001 Rev= 4.14
S: Manufacturer=Linux 4.14.131 ohci_hcd
S: Product=Generic Platform OHCI controller

When you refer to "new device" are you referring to the WE826GO router? YES

Communication between the "new device" and Verizon? YES, but that is only my thought

Post by **JimHelms** » Fri Jan 10, 2020 2:27 pm

Did you enter any of the AT Commands into the modem?

Post by **Richtow8** » Fri Jan 10, 2020 2:33 pm

I have not modified anything. I regret to say that I am mechanically inclined but fall too short on the IT side. The referer said this was, "plug and play".

NETWORK STATUS:

Modem :
Sierra_Wireless,_Incorporated Sierra_Wireless_EM7565_Qualcomm®_Snapdragon™_X16_LTE-A
Modem 1
Modem ID :
1199 : 9091

Provider :
Failed to Connect : Retrying

Comm Port :
/dev/ttyUSB2
Temperature :
-

Protocol :

Post by **JimHelms** » Fri Jan 10, 2020 2:40 pm

Okay, that is good. The modem is detected and functioning. It is not connecting with the network.

First, lets make sure the APN is set correctly. Go to MODEM > CONNECTION PROFILE > DEFAULT PROFILE and make sure the APN is set to:

Code: Select all

vzwinternet

Also, make sure to SAVE and APPLY any changes to the APN.

Post by **Richtow8** » Fri Jan 10, 2020 2:49 pm

If it helps, next to the RED Led light, the first blue LED blinks every 4 seconds. The second blue LED id on most of the time and blinks off occasionally. The third blue LED light is NOT on at all, the ethernet connected port continues to blink, on more than not.

I am in DEFAULT PROFILE and all General are blank lines. Are you saying that you want me to type "CODE SELECT ALL" next to APN:?

Post by **Richtow8** » Fri Jan 10, 2020 2:50 pm

Authentication protocol reads "NONE"

Post by **JimHelms** » Fri Jan 10, 2020 2:52 pm

Richtow8 wrote: ↑Fri Jan 10, 2020 2:49 pm If it helps, next to the RED Led light, the first blue LED blinks every 4 seconds. The second blue LED id on most of the time and blinks off occasionally. The third blue LED light is NOT on at all, the ethernet connected port continues to blink, on more than not.

I am in DEFAULT PROFILE and all General are blank lines. Are you saying that you want me to type "CODE SELECT ALL" next to APN:?

We will not worry about LED's.

Yes, copy and paste the APN into the default profile where it says APN:

Then there is a button at the lower right hand corner to SAVE & APPLY

Post by **JimHelms** » Fri Jan 10, 2020 2:55 pm

The APN is vzwinternet

Not CODE: SELECT ALL. Hitting that just highlights everything below it to make it easy to copy.

Make no other adjustments to the profile.

Post by **Richtow8** » Fri Jan 10, 2020 2:57 pm

And paste "vzwinternet" into ????

Post by **Richtow8** » Fri Jan 10, 2020 3:03 pm

vzwinternet
is pasted and saved in the field named: APN:

Post by **JimHelms** » Fri Jan 10, 2020 3:07 pm

Okay, great. Now unplug the power from the router and wait a couple of seconds and power it back up.

Post by **JimHelms** » Fri Jan 10, 2020 3:16 pm

Just for future reference, all of this procedure is detailed in the lower part of the Complete Build Instructions for the WE826.

Post by **Richtow8** » Fri Jan 10, 2020 3:28 pm

FLASH screen is quite different than the one you show.
If I start clicking in this one, can I mess up?

Post by **Richtow8** » Fri Jan 10, 2020 3:35 pm

WE826 is not on my desktop

Post by **JimHelms** » Fri Jan 10, 2020 3:35 pm

Richtow8 wrote: ↑Fri Jan 10, 2020 3:28 pm FLASH screen is quite different than the one you show.

They are all basically the same with slight changes from build to build.

If I start clicking in this one, can I mess up?

You can click anywhere you'd like. I would just refrain from making changes unless and until you know what you're doing.

Are you now connected to the internet?

Post by **JimHelms** » Fri Jan 10, 2020 3:38 pm

Richtow8 wrote: ↑Fri Jan 10, 2020 3:35 pm WE826 is not on my desktop

I am afraid to ask where it is at. haha

Post by **Richtow8** » Fri Jan 10, 2020 3:39 pm

I found a file that was downloaded on the 4th. I wish I could paste that shot for you

Post by **Richtow8** » Fri Jan 10, 2020 3:40 pm

I am connected to the internet via wi-fi (campground).

Post by **Richtow8** » Fri Jan 10, 2020 3:40 pm

team viewer?

Post by **JimHelms** » Fri Jan 10, 2020 3:41 pm

Not sure what type of file you are looking or why you would need it.

You should be connected to the internet.

Post by **Richtow8** » Fri Jan 10, 2020 3:45 pm

You sent me a link to "FLASH" and I am trying to perform to the instructions. However, the instructions are not showing the screen that I have with this 1.1 system.

Post by **Richtow8** » Fri Jan 10, 2020 3:51 pm

Just for future reference, all of this procedure is detailed in the lower part of the Complete Build Instructions for the WE826.
https://wirelessjoint.com/viewtopic.php?f=21&t=233

I am in there, attempting to do as it says. It does not demonstrate the same as I have, nor do I have the file shown in the instructions, on my desktop. I have a file that was loaded, perhaps with my first product, on the 4th of this month (dated on the file).

Should I NOT perform in accordance with this instruction (link you sent)?

Post by **JimHelms** » Fri Jan 10, 2020 3:56 pm

As far as uploading GoldenOrb? NO. The WE826GO comes preinstalled with GoldenOrb.

The link I sent on the bottom shows how to set the APN and your Time Zone.

Other than that, there is not much more you need to do.

Post by **JimHelms** » Fri Jan 10, 2020 3:58 pm

Assuming you are connected to the internet.

Post by **Richtow8** » Fri Jan 10, 2020 3:59 pm

OK, then perhaps I DID mess up.
This is in the instructions:
To flash the firmware follow THIS TUTORIAL.https://wirelessjoint.com/viewtopic.php?f=21&t=18
Sadly, I did what it said but did not uncheck the box and did save (an error?)

Post by **Richtow8** » Fri Jan 10, 2020 4:00 pm

WIFIX has "No internet"

Post by **JimHelms** » Fri Jan 10, 2020 4:05 pm

You are making this much more difficult than what it is. All that was required is to set the APN and the Time Zone.

What build firmware did you use to flash the router with?

Post by **Richtow8** » Fri Jan 10, 2020 4:10 pm

I am not using anything that you didn't provide. This link is in YOUR instructions. Please look at the link you sent to me and see the link within

Post by **JimHelms** » Fri Jan 10, 2020 4:11 pm

Here are the steps you need to follow:

Download THIS WiFiX firmware.

Follow the instructions and Upload it to the WE826. Be certain to UNCHECK the box to Save Settings.

Once it has completed, set your APN and Time Zone.

Unplug power to the router, wait a few seconds and plug it back in.

When it comes back on line, you should have an internet connection.

Post by **JimHelms** » Fri Jan 10, 2020 4:14 pm

Richtow8 wrote: ↑Fri Jan 10, 2020 4:10 pm I am not using anything that you didn't provide. This link is in YOUR instructions. Please look at the link you sent to me and see the link within

Yes, I understand that. But the tasks we were preforming is done, and shows to be done, after GoldenOrb was installed.

Thus, your router has GoldenOrb already installed.

All that was being done when I sent you the link, is entering the APN.

I am sure you can figure it all out since you have done the steps.

Post by **Richtow8** » Fri Jan 10, 2020 4:15 pm

You did say, "for future reference" and I should have adhered to just that, "future". Because I was still NOT receiving internet access, I attempted to read (I'm not great at) the instructions to follow.

Please tell me that I did not FLASH and cause a problem. I think you might simply use teamviewer to see what I have. Normally, I'd send a snap shot to demonstrate but that is not in this program.

Yes, you are correct... I DO usually overthink which is why I try to had off with tools, like teamviewer.

Post by **Richtow8** » Fri Jan 10, 2020 4:17 pm

Yet, still not receiving internet without using the outside source.

Post by **JimHelms** » Fri Jan 10, 2020 4:19 pm

Follow my directions about four posts above.

Post by **Richtow8** » Fri Jan 10, 2020 4:23 pm

I gotcha! Downloaded - won't Open. Assuming it does not "open" but on desktop.

Post by **BillA** » Fri Jan 10, 2020 5:23 pm

Richtow8 wrote: ↑Fri Jan 10, 2020 4:23 pm I gotcha! Downloaded - won't Open. Assuming it does not "open" but on desktop.

Hey Rich,
Not trying to detract from Jim's help at all, just thought that these additional tips might help resolve your setup issues.

You cannot open the downloaded file, it's not a zip archive but a binary .bin file which you would select on the router's firmware flashing page by clicking on the file selector box and point to the file named we826-GO2019-11-16-upgrade.bin

This box normally comes with GoldenOrb/WiFix firmware preinstalled, so all you really have to do is set the correct Time-Zone and the APN. At this point, since we don't know the exact status of your modifications, it's best to just wipe it out, and start from scratch. Simply follow these instruction below very carefully, and do not do anything more than it says and you should be fine.

Download the WiFiX firmware > https://drive.google.com/open?id=1p5dlk ... LoMppwqoAV

Follow this guide on how to flash it > https://wirelessjoint.com/viewtopic.php?f=21&t=18
It's actually preferable to flash the firmware in bootloader/LUCI mode via the reset button for 10 seconds + apply power combination.

Flash the downloaded firmware, but make sure to UNCHECK the box Save Settings.
*** After it's done and you are able to reconnect from your web browser, go to settings and find the menu item which shows something like Reset all Settings or Factory Reset.

Once that's completed, set the correct time-zone and the APN to: VZWINTERNET
*** Make sure you click on Save Setting before going any further.

*** Unplug, wait 10 seconds then replug the router, and wait a few minutes.

When it comes back online, you should have an internet connection, test your speed at > https://www.bing.com/widget/t/speedtest

*** NOTES ***
Before trying your internet connection on the router, first it would be helpful to insert the sim card into a regular/smart phone, make a test call and go online. Once you have done that successfully, only then put the sim back into the router, this way you can eliminate half of the potential issues in your setup.

Post by **Richtow8** » Fri Jan 10, 2020 8:25 pm

Thanks Bill. Yes, that is a very big help. My tenant who gave me this sim in a phone had just told me to put it back in the phone first. Like you said. I just located the phone and on it.

Rich

Post by **Didneywhorl** » Fri Jan 10, 2020 8:54 pm

Rich, you get it running?

Post by **Richtow8** » Fri Jan 10, 2020 9:01 pm

Hello. I have the sim back in the android which had a fried battery. The card no longer holds that number so we have verizon on the phone - we are on hold - to see about linking it back. I think it was in 3 other devices, attempting to "make it happen" so guessing it was crashed. The phone and sim belong to my tenant so he is working on it remotely. So... No, I'm not up and running yet.

Post by **Richtow8** » Fri Jan 10, 2020 9:05 pm

On another note, during the earlier "efforts", I do not recall setting a time zone. Perhaps this is the glitch?

Post by **BillA** » Fri Jan 10, 2020 9:11 pm

Richtow8 wrote: ↑Fri Jan 10, 2020 9:01 pm Hello. I have the sim back in the android which had a fried battery. The card no longer holds that number so we have verizon on the phone - we are on hold - to see about linking it back. I think it was in 3 other devices, attempting to "make it happen" so guessing it was crashed. The phone and sim belong to my tenant so he is working on it remotely. So... No, I'm not up and running yet.

In my experience, with Verizon there's no need to "link" the sim card to a particular phone's IMEI. You should be able to simply insert it into any Verizon or unlocked phone, and after waiting a minute or two you should be able to make calls.
The issue here may be that the number got bumped off of the sim card, which definitely needs to be fixed by customer service. Sometimes the only solution is getting a new sim and transferring the number to it. But as I said don't worry about the phone's IMEI, it should work in any phone/modem as long as the sim card is active with a number.

*** In any case, don't waste your time testing it in the router/modem till you are able to make a call and go online with a phone first. ***

Once the phone test is squared away, ask Jim about switching the modem's firmware from the Generic to the Verizon version (may or may not be needed though).

Post by **Richtow8** » Sat Jan 11, 2020 5:00 am

Well said. There was activity on the account when switching devices and the last one needed to be "tweaked" by verizon but my tenant has the ability to do something within the software. I have a B2B account and have wanted to get more involved. Perhaps it's time. Feeble brain is indescribably frustrating. Thanks for the watch on this.

Post by **Didneywhorl** » Sat Jan 11, 2020 6:24 am

Even without the SIM card installed, you can go ahead and flash the routers firmware and set the APN and timezone settings.

Remember to unchecked the box next to Keep Settings when the dealio bobber has it before hitting the final "ok" to upload the firmware.

Post by **Didneywhorl** » Sat Jan 11, 2020 6:27 am

Just dont be like me and try to put the SIM card in the SD card slot on the back for 10 minutes trying to insert it in the dern thing, instead of the side of it where it even says "SIM Card". LoL!

Post by **Richtow8** » Sat Jan 11, 2020 7:11 am

Now that's a good one! I only spent 1 minute.

Post by **Richtow8** » Sat Jan 11, 2020 8:43 am

SIM no good. Heading out to get a new one.

Post by **BillA** » Sat Jan 11, 2020 8:47 am

Richtow8 wrote: ↑Sat Jan 11, 2020 8:43 am SIM no good. Heading out to get a new one.

Evidently, it's ALWAYS a good idea to test the sim in a phone, before wasting hours of time inside a router.

Post by **Richtow8** » Sat Jan 11, 2020 9:41 am

#1 lesson of the year!

Post by **Richtow8** » Sun Jan 12, 2020 4:50 am

Hold on... I'm still waiting for a DIM to arrive. I'll post the end results. The local Verizon has none and the supply is so far away that we are getting one expressed in. Free though!

Post by **Richtow8** » Tue Jan 14, 2020 2:43 pm

Here is the latest: New sim went into phone, activated, made call and text. Powered phone down, moved sim to router and this is what arrived on the vz account:

Someone on your account has switched from the SAMSUNG to the by moving SIM cards. This change, however, will not work because the SIM is on an unlimited plan and incompatible with . We recommend replacing the SIM in the original or other compatible device.

Post by **BillA** » Tue Jan 14, 2020 4:18 pm

Richtow8 wrote: ↑Tue Jan 14, 2020 2:43 pm Here is the latest: New sim went into phone, activated, made call and text. Powered phone down, moved sim to router and this is what arrived on the vz account:

Someone on your account has switched from the SAMSUNG to the by moving SIM cards. This change, however, will not work because the SIM is on an unlimited plan and incompatible with . We recommend replacing the SIM in the original or other compatible device.

A few things...
First, where did you see or hear that message?
Second, regardless of the message, if you put the sim into the router, will it connect anyway?
Third, what kind of Verizon plan is it? Prepaid unlimited, postpaid unlimited, or some other special unlimited plan (business, corporate which sometimes can be restricted to a particular IMEI)?

Post by **Richtow8** » Wed Jan 15, 2020 6:06 am

Good morning ya’ll... is this the beginning of the end? The activity may have flagged the account? Hoping this is singled out. Regardless, what now?

Post by **Richtow8** » Wed Jan 15, 2020 6:47 am

The Sim card was "bricked" so it's back in the phone and at 9 o'clock Eastern standard time, hopefully will get rematched via Verizon. If it rematched, will put in the previous modem that worked slowly. If that succeeds, the I am E modem had been tagged in the new device which means that would need to be replaced And could not be reused on the Verizon network. This is our take on it, that's far.

Post by **JimHelms** » Wed Jan 15, 2020 6:58 am

Richtow8 wrote: ↑Wed Jan 15, 2020 6:47 am The Sim card was "bricked" so it's back in the phone and at 9 o'clock Eastern standard time, hopefully will get rematched via Verizon. If it rematched, will put in the previous modem that worked slowly. If that succeeds, the I am E modem had been tagged in the new device which means that would need to be replaced And could not be reused on the Verizon network. This is our take on it, that's far.

This is not how it works. SIM Card do not get bricked. Modems do not get tagged that make them unusable.

Once the SIM Card is activated, I would bypass putting it into a phone. I would put it directly into the router and active it there.

As someone asked you previously, what plan are you using, and for what device.

Post by **Richtow8** » Wed Jan 15, 2020 7:11 am

Hi Jim, the card is currently active in a Samsung galaxy phone. I will report white “plan“ it’s on when I hear back from Scott.

Verizon actually called the phone to verify it was working. Naturally, we are speculating on our end. Prior strings indicated that the Sim card needed to be working in a phone before it was moved to the modem. I’ve followed instructions accordingly. We anticipate having to swap out the modem as it was guest to be flagged, considering the possibility that since a message gets automatically sent to Scott with the I ME number, there is a “paper trail“ that identifies activity. If this is not the slightest possibility, you know where I am now and I await further instructions. However, I do have a modem that is a step below what you sent me, I already built, which worked just not fast.

Our next plan of attack is to put the Sim card in the modem that we know works to verify there is no “flag” And then if it moved into your modem, and works, great. Otherwise, if it fails in your modem, that seems to confirm that your modem has been “Bricked”.

Anticipating that the outcome should be observed carefully to identify any “new activity” on the opposition, please advise. I am very familiar with DIRECTV, years ago. The cat and mouse game.

Post by **JimHelms** » Wed Jan 15, 2020 7:24 am

Richtow8 wrote: ↑Wed Jan 15, 2020 7:11 am
Our next plan of attack is to put the Sim card in the modem that we know works to verify there is no “flag” And then if it moved into your modem, and works, great. Otherwise, if it fails in your modem, that seems to confirm that your modem has been “Bricked”.

This is a very inaccurate statement. There is nothing wrong with your modem. If the router can see and communicate with the modem, it is not "bricked".

Why not just contact Verizon and get a data only plan and active the plan using the modem's IMEI numbers. Verizon is starting to get to particular on SIM swapping of devices.

Or, submit an inquiry on the store and we will refer you to our Verizon "data only" reseller.

Post by **Richtow8** » Wed Jan 15, 2020 7:35 am

Samsung old true unlimited plan

Post by **JimHelms** » Wed Jan 15, 2020 7:51 am

Richtow8 wrote: ↑Wed Jan 15, 2020 7:35 am Samsung old true unlimited plan

This is far from an accurate description of the actual plan.

Why not try and see if the owner of the plan can swap the Samsung phone IMEI (or whatever device the plan is tied to) for the EM7565 IMEI.

This would be the easiest solution and would avoid having to bypass their activation system (i.e., cheating the system).

Post by **Richtow8** » Wed Jan 15, 2020 8:03 am

There is a name for splitting hairs. I might not be the smartest guy out there but did know there is a true unlimited, not throttled, plan that dates back sometime. For all intensive purposes, does it matter?

At least now it appears we are all in agreement that Verizon is able to flag. Here is the feedback from Verizon inside, “since 911 and drug smuggling, substantial tracking was initiated. Verizon stated “it (the modem) is flagged”.

Are you seriously asking me why I don’t go with some other plan that you want to refer me to a vendor? I have specific reasons for this lifestyle, high activity and low activity to no activity. The parable is, you would not pay for a years subscription for DIRECTV if you plan on using it for one month. There are countless variables and this particular one I have chosen fits my needs. Please, Let’s stick to that track.

I am about to initiate the aforementioned experiment/plan of attack.

Post by **Didneywhorl** » Wed Jan 15, 2020 8:58 am

If its been verified as "flagged" in their system, could you ask them to unflag it?

Post by **Didneywhorl** » Wed Jan 15, 2020 9:07 am

Bricking the unit makes it unresponsive to being turned on at all.

Semantics I know.

I think Jim is just trying to suggest paths of lower resistance. No one is judging your choices. Doing these connections still gets the 'shady backroom deal' treatment by people and makes it hard to figure out sometimes. Usually the carriers own reps know nothing about their own plan.

I would try and activate the device as a direct device replacement for that line, like the phone broke. Unless it actually jeopardizes a grandfathered plan. Just play dumb but persistent.

Worth a try.

This can be stressful as hell, and text always comes across as harsher in context than intended; especially when frustrated.

Post by **Richtow8** » Wed Jan 15, 2020 9:14 am

Thank you!

Can you please tell me how to verify the DATE setting? I am currently walking every step, looking for every detail to be certain I am not responsible for anything going south. Two messages stated that all I need to do was to set the VX provider and date. I can't locate the field for date.

I'm in the 192.168.1.1 right now.

Post by **Richtow8** » Wed Jan 15, 2020 9:51 am

DATE:

Missing step - I found the TIME setting (zone) which I had set previously, with a different time. I selected "Sync With Browser" and "America/New York" for EST. The time would NOT update until I selected SAVE/ACCEPT. I found this odd. This clock was set to 3-hours later.

Post by **Didneywhorl** » Wed Jan 15, 2020 11:19 am

Cool. Yeah, if any changes at all are made, I do it twice, save twice, and reset the whole kit before testing anything.

So its updated time now?

Any luck on connecting?

Post by **BillA** » Wed Jan 15, 2020 1:20 pm

Richtow8 wrote: ↑Wed Jan 15, 2020 8:03 am There is a name for splitting hairs. I might not be the smartest guy out there but did know there is a true unlimited, not throttled, plan that dates back sometime. For all intensive purposes, does it matter?

At least now it appears we are all in agreement that Verizon is able to flag. Here is the feedback from Verizon inside, “since 911 and drug smuggling, substantial tracking was initiated. Verizon stated “it (the modem) is flagged”.

Are you seriously asking me why I don’t go with some other plan that you want to refer me to a vendor? I have specific reasons for this lifestyle, high activity and low activity to no activity. The parable is, you would not pay for a years subscription for DIRECTV if you plan on using it for one month. There are countless variables and this particular one I have chosen fits my needs. Please, Let’s stick to that track.

I am about to initiate the aforementioned experiment/plan of attack.

Richtow8, since you haven't specified the exact name/type of your Verizon plan, I have seen certain business/corporate/special account plans which can have an IMEI restriction for various security reasons. I can also tell you from experience that Verizon (or any carrier for that matter) is not too happy (or get really confused) when you're giving them a modem/router's IMEI especially on an unlimited plan, therefore the easiest way to bypass the IMEI issue, is to simply activate and test the sim card inside a phone, then swap it to the modem (as long as there's no IMEI restriction on your particular account). You having done that already, read on....

I think a more sensible route at his point in order to avoid playing the "what if" game, is to take the Verizon sim card out of the equation, and try inserting another active sim card into the router (even if it's a different carrier like your spouse's, friend's or neighbor's sim card;), just to verify that you modem/router is functioning correctly. If it is, then you'll know immediately that the issue is most likely with your Verizon sim card/account, which you'll have to sort out somehow. On the other hand, if it's not working even with a different sim card, then you'll need to to solve the issue on your modem/router. The idea here is to divide and conquer a bigger problem into two half more manageable pieces.

This is how I would go about troubleshooting this case, course there are other ways/ideas out there too, so pick your poison.

Post by **bjames** » Wed Jan 15, 2020 4:31 pm

Richtow8 wrote: ↑Wed Jan 15, 2020 8:03 am There is a name for splitting hairs. I might not be the smartest guy out there but did know there is a true unlimited, not throttled, plan that dates back sometime. For all intensive purposes, does it matter?

Are you seriously asking me why I don’t go with some other plan that you want to refer me to a vendor? I have specific reasons for this lifestyle, high activity and low activity to no activity. The parable is, you would not pay for a years subscription for DIRECTV if you plan on using it for one month. There are countless variables and this particular one I have chosen fits my needs. Please, Let’s stick to that track.

I am about to initiate the aforementioned experiment/plan of attack.

I don't believe anyone is splitting hairs. What I do believe is that you, Sir, are very disrespectful. Terminology matters and so does the cellular plan that you are attempting to use.

I commend Jim for having the amount of patience he has demonstrated with helping you. Certainly, he is under no obligation to help you or anyone else on this forum. You may try being a little more respectful (and even grateful) to those who who are trying to assist. As Jim also pointed out, it pays to read and closely follow the tutorials, something that you could surely improve upon. They have worked for many hundreds, if not thousands of people who, just like you, are needing an alternative source for internet.

Post by **Richtow8** » Wed Jan 15, 2020 8:32 pm

And I’m quite certain that you have learned a valuable lesson from a unique condition that will benefit the community. You can tell a pioneer by the arrows in his back.

Post by **Richtow8** » Wed Jan 15, 2020 8:44 pm

What happened to my concluding posts? I reported how this worked and obviously bjames would not have been the misled critic had my posts been in here. Solutions to the unknown are upon us. Post my solutions for everyone to prosper by. The strategic arrangement appears to save one face at the expense of another. Not cool! This was far too time costly to send up in a smoke screen!

Post by **Richtow8** » Wed Jan 15, 2020 8:49 pm

...and there was unconditionally NO disrespect.

Post by **JimHelms** » Thu Jan 16, 2020 8:03 am

Richtow8 wrote: ↑Wed Jan 15, 2020 8:44 pm What happened to my concluding posts? I reported how this worked and obviously bjames would not have been the misled critic had my posts been in here. Solutions to the unknown are upon us. Post my solutions for everyone to prosper by. The strategic arrangement appears to save one face at the expense of another. Not cool! This was far too time costly to send up in a smoke screen!

None of your posts have been blocked or removed by myself or any of the moderators. That is not the way we operate, especially considering the time we have invested thus far.

There are times when a post is drafted and not immediately posted, and any sort of loss in connection to the forum, will prevent the post when hitting the Submit button.

Post by **Didneywhorl** » Thu Jan 16, 2020 8:47 am

Awwww, that sucks. Its fixed, you posted the solution, but its not here?

Repost repost

Post by **Didneywhorl** » Thu Jan 16, 2020 8:48 am

I concur, I saw no moderation on my end either

Post by **Richtow8** » Thu Jan 16, 2020 11:40 am

Greetings!

The darndest things happen or not, like ghosts to what seem to be the high points, lately. It's must be me! Reconstructing is not one of my best abilities for sure, and that is why I attend to these very rapidly. With that said, I'll try.

From what I saw, the plan is an unlimited on a business account. The owner has not provided me with further details.

The preset modem that I had purchased earlier, via Amazon, is showing model E826-T2. This was working very good when first set up, so good that my first test was updating Intuit products which it did flawlessly and under the worst conditions. VZ 2 bars at best. Naturally, a system restart was required and it was nothing more than near-no-speed after that.

I ordered all the components to build this similar product which brought me to this blog. It would not work and worse, the SIM went down (was VZ bricked). Key notes are that this went from a phone to a VZ hot spot to the woking E826-T2 and finally into the E826GO and at that time only, the auto response from VZ was identifying this product and advised to put the sim back into the phone.

After a while, the sim went back into the phone and eventually came back up and operating. It then went into the E826-T2 as that was known to be functioning but far too slow. However, before inserting the sim, I had found the settings for the time zone and posted the strange findings, it would not change the time until only AFTER the SAVE button was applied. That is when we received that clever reply, Save and do it again to make sure. A very good idea!

I saved the time zone on both E826 devices and finally, into the E826-T2 where it is today. This is currently running incredibly well yet I'm told by my IT#2 assistant that the E826GO will be faster.

The dilemma is that the E826GO has been flagged by VZ so the next strategy is to hack and hide. The E826GO will show the same IEE as the phone. Either this will work or the component within the E826GO will have to be replaced as that is now assumed to be on a VZ blacklist.

To all the generous contributors... THANK YOU!. The party hasn't started yet and perhaps some of this is not pertinent but issues that might circumvent issues with experience with a "greenhorn" might contribute the the future of this community. I applaud the existence and will note that I didn't even know how to use a blog, glad I do now and also admit that my first contact not being a phone support was extremely upsetting, especially under the gun. The mail was piling up too fast and high for comfort. The only other experience I had with no phone tech support was just the week before. That was a real scam that I exposed and recovered from. The lesson from that information is that there will be hard days and hard attitude seeking relief via getting into these products (personal conditions) of which will carry a wide spectrum of natural attitude that might get circumvented or vented by nothing more than a directional (introduction and what to do next) phone call. The time zone different from us in EST has also inflated the anxiety to a small degree.

There is a need for this. Fighting fire with fire, short than ethical marketing (phone companies), specifically, "unlimited".. You know the program. I am all about fighting and offsetting such corporate marketing. This world does not consist of perfect readers and IT specialists which makes the greater population, mostly blue collar workers, get caught in their webs.

Post by **JimHelms** » Thu Jan 16, 2020 12:14 pm

Richtow8 wrote: ↑Thu Jan 16, 2020 11:40 am The only other experience I had with no phone tech support was just the week before. That was a real scam that I exposed and recovered from.

The lesson from that information is that there will be hard days and hard attitude seeking relief via getting into these products (personal conditions) of which will carry a wide spectrum of natural attitude that might get circumvented or vented by nothing more than a directional (introduction and what to do next) phone call.

First, thanks for the update.

Second, there is no scam in not providing technical support via phone call. It appears hard enough to follow directions that are provided with both photos and instructions.

Thus, we do not have the resources to spend countless hours on the phone trying to help people resolve issues that would ultimately require some form of written instructions. This is the utility value and function of the forum. All issues that are resolved become record for other members to use who are having similar issues.