WE826 No Modem Present

[tgoodwin]

It was working fine then all of a sudden stopped working without changing anything. I just replaced the MC7455 modem and get the same message. I've factory reset and re-flashed the router and still get the same message. Figure I'd check here before offering the modem in the marketplace. Any ideas?

[xdavidx]

What is weird is that mine did the same thing! I haven't tried to mess with it yet, but the router just keeps rebooting, since it can't talk to the modem. I didn't change any configuration before it happened. I had mine temporarily outside. It was working fine. I unplugged it, brought it in to do some stuff and when I plugged it back in, no modem. Mine is a WE1326 and EM7565.

I think I saw another post of another user having this issue recently too. Not sure why a multiple would disappear like that around the same time.

[JimHelms]

Is the modem listed up under: MODEM > DEBUG INFORMATION > DEVICE INFORMATION

[tgoodwin]

Not for me. My connection log is empty.

[xdavidx]

Same here. "No entries in log file"

[JimHelms]

Hmm... that is strange. Just trying to see if something has changed the composition in the modem.

Being you just replaced the modem would seem to eliminate the possibility of it not seating correctly in the mini PCI-E slot.

I assume you are running some flavor of GoldenOrb?

[JimHelms]

unplugged it, brought it in to do some stuff and when I plugged it back in, no modem. Mine is a WE1326 and EM7565.

Yours may possibly be the M.2 to Mini PCI-E adapter.

[xdavidx]

I was going to take mine apart and reseat the adapter and modem. Might do that later today.

[xdavidx]

I took my WE1326 apart, unplugged the modem from the M.2 to mini PCIe adapter and the adapter from the board, cleaned the contacts, put them back in, and booted the router. Same thing as before. It can't see the modem. I reset the router to chinese defaults, flashed GoldenOrb, and same deal. No modem.

I see you are out of stock of the adapters and I know there were issues with some batches around the time I ordered. Any recommendations for another one?

[tgoodwin]

I have this one on my other setup.

I did the same before replacing the modem. Cleaned the contacts and made sure it was seated. I tried the WiFix and the stock GoldenOrb firmware. Ended up ordering a new router.

@xdavidx I'd be willing to send you my spare MC7455 to test with.

[xdavidx]

So your modems work in your other router? If so, so weird that all the other router functions work, but not the communication to the modem.

I ordered a new adapter of a different brand. I'll see if that works. If not, I'll need to try to determine if it is the router or modem. Maybe one of my laptops has a mini pcie connection inside that I can test with.

[xdavidx]

Wow, my old laptop (Dell XPS L502x) does have a mini PCIe slot. In fact, if the internet is to be believed, it has 2 of them - a half size and full size. I'm out for much of today, but maybe tonight I'll mess with it. If the adapter and modem work in the laptop, then I guess the router is bad. If it doesn't work in the laptop, then I'll try with the new adapter. If it works with that, then it was the adapter. If it doesn't work with that, then it is probably the modem.

[tgoodwin]

It turned out to be the router. I put the modem in a new WE826 and am back up. Weird how everything else the router does was working except the port.

[xdavidx]

That's weird.

I haven't had time to test mine yet. I did get my new adapter in the mail. Maybe I'll find time this weekend.