Anyone Familiar with Hello Mobile?

[punkguy00017]

I have a we826 t2 with a em7455 modem and have ttl script on 64 havent been able to connect . apn is set to fast.t-mobile.com

[LoveMeSomeCALTE]

Before we go down this rabbit hole, I wanted to confirm you're aware that the "Unlimited High Speed Data" is actually: the first 15 GB is "High Speed Data" and then it's throttled to 2G

[punkguy00017]

no i did not know that according to the website it says that its only throttled during high times of congestion.

[BillA]

I know someone who has tried it, and they throttle speeds severely after 25gigs.... it's Goodbye Mobile. lol

[punkguy00017]

lol

[LoveMeSomeCALTE]

no i did not know that according to the website it says that its only throttled during high times of congestion.

These TMo MVNOs are de-prioritized to begin with. This means that unless you live among horses like I do, you will have a tough time actually using the service for data.

Do some research into the TMo unlimited plans on eBay. They are just slightly higher $/mo but has well understood T&C.

That said, if you don't/can't get a refund on the current Hello Mobile plan, I can guide you through diagnostics but you will need to be comfortable with AT commands.

Either case, I will help.

[punkguy00017]

i have firstnet was just trying to find something a bit cheaper and yes i live in a very rural area. nothing but farms dunno if u ever heard of the northern neck but thats where i live.

[LoveMeSomeCALTE]

Then you might just have come across a great deal with Hello Mobile.

How heavily do you use internet? At what volume (GB/Mo)?

I would need you to run a speed test atleast once a day for two weeks and each run will consume 40 - 50 MB

Also, describe what you mean by "havent been able to connect"

[punkguy00017]

let me plug it in an booted up i consume around 250 300 gigs

[punkguy00017]

when i put my firstnet in my we826 with its apn firstnet-broadband and ttl 65 i get connected
when i put the hello mobile with apn fast.t-mobile.com and ttl 64, i get nothingunder modem status State ; stays on searching and Registration searching then switches to idle. i tried it earlier on my wg3526 with my em 20 i was able to get it to work but not on my we826 with em7455

[punkguy00017]

i was driving around and i was getting more than 30mbp seconds on ookla on my phone. i got the router in my car driving around and get nothing

[LoveMeSomeCALTE]

Excellent.

We will not use the WAN interface on the modem right now but have it connect out directly.

I just wanted to ensure you won't get frustrated through the whole process.

While I'm familiar with the Quectel AT commandset, the SW em7455 is new to me and you might have to lookup its AT commandset.

For example,

do these exist on the SW em7455:

AT+QIACT?
AT+QICSGP
AT+QPING

[punkguy00017]

like u im more familiar with quectels

[punkguy00017]

wan:> AT+QIACT?
error: command failed: 'GDBus.Error:org.freedesktop.ModemManager1.Error.MobileEquipment.Unknown: Unknown error'
wan:>

[punkguy00017]

wan:> AT+QICSGP
error: command failed: 'GDBus.Error:org.freedesktop.ModemManager1.Error.MobileEquipment.Unknown: Unknown error'
wan:>

[punkguy00017]

wan:> AT+QPING
error: command failed: 'GDBus.Error:org.freedesktop.ModemManager1.Error.MobileEquipment.Unknown: Unknown error'
wan:>

[LoveMeSomeCALTE]

Could you try using minicom instead of the mm?

like u im more familiar with quectels

Then we have 2 options:

1. If you do have a quectel to swap in for the em7455, we can get this done real fast
2. Read up the SW em7455 AT commandset and help me translate the quectel commands

Essentially, we will set and activate the APN on the modem and then fire off pings and http get requests from it directly.

Once that's resolved, we will troubleshoot the WAN interface.

[punkguy00017]

ok but im currently working and dont get off till 0200hrs

[punkguy00017]

when i put the hello mobile in my phone it automatically get the tmobile apn when i put that same apn into the em7455 it dont work but on the em20 it does

[LoveMeSomeCALTE]

when i put the hello mobile in my phone it automatically get the tmobile apn when i put that same apn into the em7455 it dont work but on the em20 it does

Ok, so this is new information. I assumed you could not get the hello mobile to work outside a phone period.

Now it seems you do have it working on your em20 too. SO the issue lies with the em7455

In that case, I will still help you but unfortunately I cannot use this/a public forum because some of the commands needed are restricted.

Are PM's working again?

[punkguy00017]

also i tried it on a mc7455 same thing. as far as pms go i have no clue never pm'd anyone

[punkguy00017]

i do have a em25 imma try when i get home and see if it works on that

[LoveMeSomeCALTE]

Did you mean the EC25? Sure.

[punkguy00017]

yes ec25

[Didneywhorl]

I use a T-mobile plan direct from T-Mobile in an LTE router. I told them I was using it in a tablet. They gave me the Magenta Plus unlimited plan for tablets. Its like $50 a month. SimpleMobile should also work great for like $50 or $60 a month. BillA is our local SimpleMobile expert I think.

[LoveMeSomeCALTE]

I use a T-mobile plan direct from T-Mobile in an LTE router. I told them I was using it in a tablet. They gave me the Magenta Plus unlimited plan for tablets. Its like $50 a month

Isn't the Magenta Plus age qualified? I am not 55+

SimpleMobile should also work great for like $50 or $60 a month. BillA is our local SimpleMobile expert I think.

I don't care about hotspot allocations but I am still confused between the SimpleMobile $50 and $60 plans:

1. is the on device LTE handled any differently between the two plans?
2. does SimpleMobile still throttle to 20 Mbps up/down? Or you hit T-Mobile postpay speeds with diprio?

[Didneywhorl]

Ive not yet used SimpleMobile, so I cant answer. Im just parroting info on that.

The Magenta plan isnt the senior plan. Its a standard plan.

[LoveMeSomeCALTE]

Ah, thank you!

Apologies to punkguy00017 for temporarily derailing your thread. I will stop and create a new thread - so many plans and MVNOs gets confusing!

[punkguy00017]

no worries im done with this. got fed up and called it quits took BillA's advice and cancelled service thanks for your help guys

[LoveMeSomeCALTE]

This could have been a great deal but I understand if you decided the time spent tinkering would not be good value enough.

What data provider do you have and any new ones you will look into?

I would be doing SImpleMobile and PagePlus myself.

[punkguy00017]

currently using atnt Firstnet $30 bucks unlimited datafor a tablet i purchased so they dont get suspicious and already came activated and took out the sim and put it into my wg3526 and have not removed it since., and $45 bucks for cellphone and unlimited data which i sometimes take outta my phone and plug into one of my wg826 to download games and play online games. so if they find that im abusing my cellphone data then ill just cancel that one and still keep the tablet plan which i try not to abuse just stream tv and also i dont use the band 14 i know i could and get better download speeds.

[punkguy00017]

Also where i live Verizon is king everyone uses them me i likes to be different and cant afford verizon i should look into their first responder plans and see if they are any good

[BillA]

I don't care about hotspot allocations but I am still confused between the SimpleMobile $50 and $60 plans:

1. is the on device LTE handled any differently between the two plans?
2. does SimpleMobile still throttle to 20 Mbps up/down? Or you hit T-Mobile postpay speeds with diprio?

The only difference between the SimpleMobile 50 and 60 plans is that the later comes with more hotspot data, which is useless anyway in a router, you can safely go with the 50 plan. As far as speeds, I get an average 100Mbps, higher speeds after midnight till the morning using a Quectel EP06-A modem with standard stick/whip antennas about a mile away from the tower. Using a CAT-20 modem I've seen speed upwards of 300Mbps. They probably do prioritize over postpaid customers, but it's negligible.

Also where i live Verizon is king everyone uses them me i likes to be different and cant afford verizon i should look into their first responder plans and see if they are any good

PagePlus would be a good choice, but just be aware of a 200GB high speed data limit per month, slow speeds thereafter till the next billing cycle starts. After doing some research, I found out that the data limit is imposed on them by Verizon, which they do on every other reseller too. Hope things will change in the future.