Will the WE826 show wrong modem model number sometimes?

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mezmerizz0454
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Will the WE826 show wrong modem model number sometimes?

Post by mezmerizz0454 »

I just got an EM7511 popped it in the We826 the Device info window shows a EM7565 is this just a bug?
It works ,, im using it to post this message, im just curious if its a bug or something? or did i accidentally get the wrong modem.
i can take it back apart but figured i ask about this first

P: Vendor=1199 ProdID=9091 Rev= 0.06
S: Manufacturer=Sierra Wireless, Incorporated
S: Product=Sierra Wireless EM7565 Qualcomm® Snapdragon™ X16 LTE-A
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JimHelms
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Re: Will the WE826 show wrong modem model number sometimes?

Post by JimHelms »

That is rather strange. While I have never witnessed the modem being wrongly identified, the firmware on the EM75xx is buggy.

What does running the following AT Command return:

Code: Select all

ATI
mezmerizz0454
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Re: Will the WE826 show wrong modem model number sometimes?

Post by mezmerizz0454 »

it returned
Manufacture: Sierra Wireless, Incorporated
Model: EM7565
Revision: SWI9X50C_01.11.00.00 5ba42f jenkins 2019/06/28
IMEI: 3535xxxxxxx2769
IMEI SV: 10
FSN: UF9407889xxxxx
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JimHelms
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Re: Will the WE826 show wrong modem model number sometimes?

Post by JimHelms »

Looks like you received an EM7565 as opposed to an EM7511.

I also checked the Serial number (which I removed the last few digits on your post) and it comes back as a EM7565.

Reach out to us on the store and we will exchange it out.
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