Can not connect to internet WE826 & MC7455

[gjgerv]

I tried to follow directions and trouble shooting.
Trouble shooting: Everything seems OK until I check AT!gstatus? Then I got this response: I am using AT&T plan & SIM card

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AT!GSTATUS?
!GSTATUS: 
Current Time:  176		Temperature: 37
Reset Counter: 6		Mode:        ONLINE         
System mode:   WCDMA      	PS state:    Not attached 
WCDMA band:    WCDMA 850  
WCDMA channel: 1087
GMM (PS) state:DEREGISTERED   	NO IMSI        
MM (CS) state: IDLE           	NO IMSI        

WCDMA L1 state:L1M_PCH_SLEEP  	LAC:         32B3 (12979)
RRC state:   DISCONNECTED   	Cell ID:     0CF29C93 (217226387)
RxM RSSI C0:   -87		RxD RSSI C0:  --- 
RxM RSSI C1:    --- 		RxD RSSI C1:  --- 

OK

[JimHelms]

Run these commands and post the results:

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at!entercnd="A710"
at+cpin?

Then run this one:

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AT+CNUM   

[gjgerv]

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AT+CPIN?
+CPIN: Ready


OK

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AT+CNUM
OK

[JimHelms]

Is your APN set in MODEM > CONNECTION PROFILE(or INFO) > APN > broadband

[gjgerv]

Yes
Modem/Connection Info/APN:broadband

[JimHelms]

Assuming you are using an AT&T plan that uses the broadband APN (as opposed to a third party carrier using the AT&T network), lets start by making sure the modem is programmed correctly.

To perform the steps below, DISABLE Connection Monitoring.

First, lets reset the modem to OEM status. Run the follow AT Commands, waiting for a response from one command before entering the next (note that the second command takes a short period to execute, and will respond its completion by needing to reboot modem):

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at!entercnd="A710"
AT!RMARESET=1
at!reset

After the at!reset command is entered, the modem will reboot. After it resets and comes back on line, run the following commands (again, one at a time):

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at!entercnd="A710"
at!usbcomp=1,1,1009
at!custom="IPV6ENABLE",1
at+cfun=1
at!selrat=06
at+cgdcont=1,"ipv4v6","broadband"
at!reset

[JimHelms]

Also, I assume you checked to assure the the internal pigtail UFL connectors for the LTE antennas are properly connected to the MAIN and AUX antenna ports on the MC7455?

[gjgerv]

Followed instructions.
I still get Modem Present/Not Connected
I click on connect and nothing happens.
When I go to Status\Overall both WAN not connected no external IP
I checked pigtails but will look again

[gjgerv]

pigtails hooked to AUX & Main

[gjgerv]

Reran gstatus

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AT!GSTATUS?
!GSTATUS: 
Current Time:  304		Temperature: 33
Reset Counter: 1		Mode:        ONLINE         
System mode:   LTE        	PS state:    Not attached 
LTE band:      B12    		LTE bw:      5 MHz   
LTE Rx chan:   5090		LTE Tx chan: 4294967295
LTE CA state:  NOT ASSIGNED
EMM state:     Deregistered   	Attach Needed  
RRC state:     RRC Idle       
IMS reg state: No Srv  		

PCC RxM RSSI:  -83		RSRP (dBm):  -106
PCC RxD RSSI:  -90		RSRP (dBm):  -114
Tx Power:      0		TAC:         26A3 (9891)
RSRQ (dB):     -9.8		Cell ID:     0BC8E810 (197715984)
SINR (dB):      8.2

[JimHelms]

It also helps when you post the return to use the "Full Editor & Preview" button, and highlight your code and hit the </> button.

This will put it the code in the proper format and save me or one of the admin from having to edit your post to do it.

Now you are showing the LTE bands, and signals.

Is it showing the SIM card and number on your MODEM > NETWORK STATUS?

[swwifty]

Dumb question, but is your account for your service still valid, paid up? It looks like you're getting signal, but not connecting possibly due to an invalid sim? Also, I've seen 4G connections on AT&T get kicked down to 3.5G (HPSA+, WCDMA connections) when you are throttled/rate limited.

[gjgerv]

Anyone have any other suggestions?

[gjgerv]

On Modem\Network is states No Modem Present
On Modem\Miscellaneous it states Modem Present/Not Connected

I tries re-bind usb 1 and then connect Modem bit it never connects.

Help please

[swwifty]

Can you provide more details on your hardware configuration?

Are you using an external USB enclosure for your modem? If so, did you get an upgraded USB cable? The ones that come with the generic ones don't work very well.

[gjgerv]

Using We826 with internal MC7455
I tried a new sim card and changed my device info on T&T. Now not sure the modem is reading the new card.
Here is some info from the router

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ATI
Manufacturer: Sierra Wireless, Incorporated
Model: MC7455
Revision: SWI9X30C_02.24.05.06 r7040 CARMD-EV-FRMWR2 2017/05/19 06:23:09
MEID: 359072062xxxxx
IMEI: 3590720621xxxxx
IMEI SV: 12
FSN: LQ8174041xxxxxxx
+GCAP: +CGSM

OK

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AT!GSTATUS?
!GSTATUS: 
Current Time:  1428		Temperature: 37
Reset Counter: 3		Mode:        ONLINE         
System mode:   LTE        	PS state:    Not attached 
LTE band:      B13    		LTE bw:      10 MHz  
LTE Rx chan:   5230		LTE Tx chan: 4294967295
LTE CA state:  NOT ASSIGNED
EMM state:     Deregistered   	Attach Needed  
RRC state:     RRC Idle       
IMS reg state: No Srv  		

PCC RxM RSSI:  -78		RSRP (dBm):  -110
PCC RxD RSSI:  -79		RSRP (dBm):  -111
Tx Power:      0		TAC:         987F (39039)
RSRQ (dB):     -14.9		Cell ID:     0254F803 (39122947)
SINR (dB):      8.4


OK

Sorry not sure where the </> goes. Hope this is correct
>

[gjgerv]

</
Retried the original sim card and it is now working. Thanks for all your help and sorry I made it so confusing by trying a different sim.
>

[JimHelms]

Now not sure the modem is reading the new card.

Use the AT commands I provided earlier to see if the SIM card is being read properly.

They are also in the Troubleshooting Guide.

Sorry not sure where the </> goes. Hope this is correct
>

Click to edit for your post and you will see where the code goes.

[swwifty]

</
Retried the original sim card and it is now working. Thanks for all your help and sorry I made it so confusing by trying a different sim.
>

What does you at!gstatus look like now?

I was going to ask if this had ever worked in the past or not, before you ran into issues?