EM7411 Windows 10 No Internet Access

[beatunc]

I have a EM7411 modem that I am having issues with. The provider is Ting (uses T-Mobile and Verizon). The Cell connection is able to pull IPv4 and IPv6 addresses, which has the Gateway and DNS associated with it. I get "No Internet Access". I have installed various drivers and rebooted my laptop various times and the device the houses the modem many times. Using "Skylight" I was able to send a text message from the sim inserted in the modem and received that and replied back to that and that was received by Skylight. It seems the only issue is data. Ting has reviewed the account and everything seems to be correctly setup. I believe it is a Windows 10 issue. I used another modem and had the same issue using the same sim card. I used the following commands and with the outputs. Thank you in advance.

Microsoft Windows [Version 10.0.19044.1766]
(c) Microsoft Corporation. All rights reserved.

>netsh mbn sh int

There is 1 interface on the system:

Name : Cellular 19
Description : Sierra Wireless WWAN Network Adapter #2


Additional PDP Context : No (Physical interface)
Parent Interface Guid : No parent
State : Connected
Device type : Mobile Broadband device is embedded in the system
Cellular class : GSM
Device Id :
Manufacturer : Sierra Wireless, Incorporated
Model : EM7411
Firmware Version : SWI9X50C_01.13.02.00 9909851 00
Provider Name : Ting
Roaming : Not roaming
Signal : 67%
RSSI / RSCP : 21 (-71 dBm)


>netsh mbn sh read int=*

Ready information for interface Cellular 19:
-------------------------------------
State : Ready to power up and register
Emergency mode : Off


>netsh mbn sh rad int=*

Radio state information for interface Cellular 19:
-------------------------------------
Hardware radio state : On
Software radio state : On


>netsh mbn sh cap int=*

Device capability information for interface Cellular 19:
-------------------------------------------------------
Device type : Mobile Broadband device is embedded in the system
Cellular class : GSM
Voice class : No voice
Sim class : SIM is removable
Data class : GPRS, EDGE, UMTS, HSDPA, HSUPA, LTE
GSM band class : PCS1900, AWS 1.7/2.1, GSM850, UMTS800
SMS capability : PDU receive, PDU send
Control capability : Manual network selection is allowed
Manufacturer : Sierra Wireless, Incorporated
Model : EM7411
Firmware Information : SWI9X50C_01.13.02.00 9909851 00
Maximum activation contexts : 1


>netsh mbn sh vis int=*
Scanning for available networks. Device can take few minutes to complete this operation
The device is not responding.


>netsh mbn sh read int=*

Ready information for interface Cellular 19:
-------------------------------------
State : Ready to power up and register
Emergency mode : Off

[JimHelms]

@beatunc

You may want to remove all of your personal information from your post (i.e.,, IMEI, SIM ICCID, Phone Number....)

[beatunc]

Thanks Jim.

[Didneywhorl]

You may want to ensure the modem is in MBIM mode:

AT!USBCOMP?

should say 1009, versus QMI which is 10D

Also check that it is in fact using the APN you entered:

AT+CGDCONT?

and last make sure that you are using a generic firmware image or let the modem decide:

AT!IMPREF="GENERIC"

or

AT!IMPREF="AUTO-SIM"

then

AT!RESET

and let it come back and try to connect again.

Did you register the modem with Ting using it's IMEI? I've not yet seen a Verizon based service allow these types of modems. Usually people register a tablet or phone and then modify the modem to match the identity of the tablet or phone. Verizon also likes to shut off SIM cards prety quickly if things don't match up.

[beatunc]

@Didneywhorl Thanks for the troubleshooting tips. If I took a phone and added it to Verizon's network, how then do I clone my modem to the (I assume) the IMEI of my phone? Thanks again.

[Didneywhorl]

You have to gain access to the at commands for the sierra modems. Look up bkerler and his sierra repository on github.

[OliviaGarza]

I'm sorry to hear that you're having trouble with your EM7411 modem and Windows 10. Based on the information you've provided, it seems like the modem is connected and able to receive signals, but the data connection is the issue. To troubleshoot this, try disabling and re-enabling the Mobile Broadband adapter in Windows Device Manager. Also, try resetting the modem by removing the SIM card and battery for a few seconds before reinserting them. If these steps don't work, try contacting the manufacturer or Ting support for further assistance. If you find a solution, don't hesitate to share it with the reddit windows key community.