Inseego M2000 T-Mobile Hotspot Won't Update

[learjetta]

We purchased an M2000 5G hotspot from T-Mo back in February. My husband performed an update on the hotspot, and it appears that update has hosed the hotspot.

Things that are broken:
* Admin website
* Hotspot doesn't display the plan data amount and amount used.
* Messages not showing on the hotspot (1 unread on T-mo site, but zero on the hotspot)
* Will not install any other updates; just keeps searching

The hotspot is still passing data (we're getting almost 400Mb down today!), and it seems to be staying up and stable. I verified the phone number on the hotspot at least matches our plan, and that it passes data via USB tether as well as wifi. We've done multiple system resets, with no improvement. I'm wondering if one of our updates didn't complete properly, and we got either a partial update, or some OS admin system files/permissions got hosed in the process.

I'm looking for some suggestions on how to troubleshoot this on my own before I try going to either T-Mo or Inseego. From what I've read online so far, there's not much help available from either company. As a last resort we will try to take it to a T-Mo shop and see if they'll exchange it (or maybe Inseego will replace it for us), but I'm not holding my breath.

Any suggestions on how to further troubleshoot this?

[Dr-BroadBand]

Need to do a Master / factory reset

Hold the rest for 6sec

https://www.t-mobile.com/support/device ... mifi-m2000

[Dr-BroadBand]

Check to see if T-Mobile home is an option

Do you get a much better modem 50 bucks a month unlimited data

https://www.t-mobile.com/isp

[Rich Hathaway]

Return it, those are not even old enough to be out of warranty yet until next month.

[learjetta]

Yeah, I think we will try to return it. Unfortunately, it seems all three reset methods do the same thing, and didn't fix the issue.

Thanks!