WiFIX WE826-T Showing there is no sim card

[Slaunchdonkey]

Hello everyone, I posted this a few days ago and for some reason, my account disappeared as well as the thread for this so cheers to round 2.
I have a WifiX We826-T that says there is no Sim card plugged in when I put it in there. I cleaned the connections and have the sim paced firmly within the adapter. I have the correct apn placed for Verizon and am running modem Sierra_Wireless,_Incorporated Sierra_Wireless_EM7455_Qualcomm®_Snapdragon™_X7_LTE-A. If anyone could help me to try and get this connecting to that would be GREATLY appreciated.
Within the connection log, it says Sun May 3 11:12:57 2020 : Retry Connection with Modem #1
Sun May 3 11:13:08 2020 : Attempting to Connect Modem #1 (Sierra_Wireless,_Incorporated Sierra_Wireless_EM7455_Qualcomm®_Snapdragon™_X7_LTE-A)
Sun May 3 11:13:34 2020 : Retry Connection with Modem #1.
I will provide any information I can to the post as long as my account doesn't get deleted or removed (still confused on that), Thank you to everyone in advance

[Didneywhorl]

The site has been completely moved to another server host. Its likely some users and posts have been lost.

I think your issue will be resolved if you place the SIM card in the slot on the side of the router, not in the adapter. This is how mine is setup.

[Slaunchdonkey]

It's within the router, I just am using an adapter because the size of the sim card is a nano. Even with the sim card in the sim slot it doesn't show up there is a card. The sim card is activated and works completely fine when it is in my tablet.

[Didneywhorl]

I understand, but the router isnt seeing it.

Your saying you have tried it in both the routers sim slot AND the adapters sim slot and neither way works?

[Didneywhorl]

I use adapters for the nano cards. Which adapter set are you using?

[Slaunchdonkey]

I'm using the NOOSY Micro sim adapter.
Sorry, I'm new at this so it might be a little confusing while I'm explaining.

[Slaunchdonkey]

Sun May 3 11:31:41 2020 : /dev/ttyUSB2 at+cpin?
+CME ERROR: SIM not inserted
This is what it is telling me in the debug while the sim card is inserted properly.

[terryjett]

Sun May 3 11:31:41 2020 : /dev/ttyUSB2 at+cpin?
+CME ERROR: SIM not inserted
This is what it is telling me in the debug while the sim card is inserted properly.

When inserting your SIM looks like this when inserting correct:

SIM-Card-Installation .jpg

Metal portion of SIM is facing up and cut corner is to right just as in pic?

[Slaunchdonkey]

Yeah, I have it inserted correctly.

[Didneywhorl]

Then you might just have a bad SIM slot on the board. Not unheard of

[Slaunchdonkey]

Turns out the adpater I have for my sierra wireless card has a sim card slot on it. I put it in there and I believe it recognizes the card, however it isn't connecting to Verizon. Looking in the debug, it shows me this Tue May 5 19:01:02 2020 : /dev/ttyUSB2 AT+CFUN=1
+CME ERROR: operation not supported
Not sure exactly what this is but thank you in advance. Sorry yall have to help me being a newbie at this but it is extremely appreciated.

[Slaunchdonkey]

Also says within the connection log Tue May 5 19:02:13 2020 : Attempting to Connect Modem #1 (Sierra_Wireless,_Incorporated Sierra_Wireless_EM7455_Qualcomm®_Snapdragon™_X7_LTE-A)
Tue May 5 19:02:40 2020 : Retry Connection with Modem #1

[Didneywhorl]

If you use the AT Command Terminal under Modem-->Miscellaneous

Enter the command

Code: Select all

ATI

What does it return?

[Slaunchdonkey]

ATI
Manufacturer: Sierra Wireless, Incorporated
Model: EM7455
Revision: SWI9X30C_02.33.03.00 r8209 CARMD-EV-FRMWR2 2019/08/28 20:59:30
MEID: *************** [mod edit for privacy]
IMEI: **************** [mod edit for privacy]
IMEI SV: 20
FSN: **************** [mod edit for privacy]
+GCAP: +CGSM


OK

[Slaunchdonkey]

Above is what it had on there.

[Didneywhorl]

Excellent.

Now run the command

Code: Select all

AT!GSTATUS?

As well as

Code: Select all

AT!IMPREF?

And copy that output here, please.

[Slaunchdonkey]

AT!GSTATUS?
!GSTATUS:
Current Time: 47558 Temperature: 32
Reset Counter: 1 Mode: LOW POWER MODE
This is for the first one^

[Slaunchdonkey]

AT!IMPREF?
!IMPREF:
preferred fw version: 02.20.03.00
preferred carrier name: GENERIC
preferred config name: GENERIC_002.017_000
preferred subpri index: 000
current fw version: 02.33.03.00
current carrier name: GENERIC
current config name: GENERIC_002.017_000
current subpri index: 000

fw version mismatch

OK

[Didneywhorl]

Uh oh. Low power mode. Hmmmmmm.... Lemme do some searching

[Didneywhorl]

Run this command

Code: Select all

AT+CFUN=1,1

Then reboot the modem via the menu.

Then after reboot

Run

Code: Select all

AT!GSTATUS?

again, and post back.

[Slaunchdonkey]

Where do you go to reboot via menu? Sorry, probably a dumb question lol

[Slaunchdonkey]

I see connect current modem but don't see "reboot" persay

[Didneywhorl]

Nah.... Its under the second menu down. System? One of those. Its towards the bottom of the submenu options of the second menu option top left of the interface.

[Didneywhorl]

We all start with no familiarity of the systems. No worries.

[Slaunchdonkey]

AT!GSTATUS?
!GSTATUS:
Current Time: 189 Temperature: 34
Reset Counter: 2 Mode: LOW POWER MODE
This is what it said after the second command

[Didneywhorl]

Hmmm...

Enter

Code: Select all

AT+CFUN=0

Wait 15 secs
Then...

Code: Select all

AT+CFUN=1

Wait 15 Seconds
Then....

Code: Select all

AT!GSTATUS?

Tell me what each response is, please.

Also, where did you buy it?

[Slaunchdonkey]

AT+CFUN=0
OK

AT+CFUN=1
+CME ERROR: operation not supported

AT!GSTATUS?
!GSTATUS:
Current Time: 3266 Temperature: 35
Reset Counter: 2 Mode: LOW POWER MODE

I purchased it on eBay new

[Didneywhorl]

Hmmmm. The CFUN command turns the radio on and off. 0 off, 1 on. There are other options, but it sounds like its going to be more complicated. Ill have to dig.

Did you buy the unit complete? WE826/EM7455/Etc?

[Didneywhorl]

You may need to do what was done here:

https://wirelessjoint.com/viewtopic.php?f=17 ... em7455+low

And follow this...

https://docs.google.com/document/d/1IO- ... B3Mk8/edit

Not easy.

.....OR tell your ebay seller to give you your money back and buy it from thewirelesshaven.com. I would go with the MC7455, as it doesnt need an adapter.

[justpushplay]

I had two moFi routers fail to see the SIM card. Returned both, and purchased a couple we826 modems. Using the same SIM card as the MoFi's, and haven't had any problems since.