Configuring the Sierra EM7565 for Visible, using a WiFiX or Rooter based router

[Didneywhorl]

In order to use Visible service on your LTE modems, there are only a few steps needed.

NOTE: This works as of 12/19/2020. Visible could change things and change the needs, but as of today this works. I made the tutorial as I walked through doing it myself.

This tutorial is using the NEXR5GO router, though there shouldn't be much difference for other WiFiX routers. ( Or rooter )

• Install EM7565 in router with appropriate adapters and antennas and antenna pigtails.

• Place SIM card into the appropriate SIM slot.

• Power up the router and give it time to fully boot up

• Login to the WebUI of the router

• Navigate to the menu: Modem--> Connection Profile

1. Under Default Profile --> APN, enter :

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   vsblinternet

• Click "Save & Apply" button at the bottom of the screen

EM7565-Visible-APN.png

• Navigate to the menu: Modem -- > Miscellaneous. We are going to use the AT Command Terminal

• Enter the "AT-Command"

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  at+cgdcont?

  and press enter

EM7565-Visible-ATCommands.png

• The number of output +CGDCONT: items listed will need to be erased or replaced. I like the replace option. Mine above has 3 of them. These are called "PDP Contexts" and are numbered as they are referenced. To reference context #3 you would say AT+CGDCONT=3, followed by a series of parameters or with nothing to clear #3 out.

EM7565-Visible-PDPcontextOutput.png

• Ours has 3 so we will run 3 commands:

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  AT+CGDCONT=1,"IPV4V6","vsblinternet"

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  AT+CGDCONT=2,"IPV4V6","vsblinternet"

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  AT+CGDCONT=3,"IPV4V6","vsblinternet"

  This is the simplest way to do this. Run one command at a time. You can run them all at once, but lets not get too advanced. You are following a tutorial after all.

• Next we are going to ensure the modem is in MBIM protocol mode. Enter the command:

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  at!entercnd="A710"

EM7565-Visible-EnterCND.png

• Then Enter Command:

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  AT!USBCOMP=1,3,1009

NOTE: This command IS NOT for the EM/MC 7455! That command is AT!USBCOMP=1,1,1009

EM7565-Visible-USBCOMP.png

• Next scroll to the bottom of the screen and click on the dropdown menu next to the item "Change Cellular Mode: , and select "4G Only". Then Click the "Apply Mode Change" button

EM7565-Visible-Cellular-Mode.png

• Then back to the AT-Command Terminal. Enter the command:

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  AT!RESET

• The modem will reset itself, and disappear from the router UI for a little bit. When it reboots it will return and start loading up all of its settings.

EM7565-Visible-NoModem.png

• After a few minutes the modem will return. In the meantime lets go to the Menu: Modem -- > Network Status

EM7565-Visible-NetStatus.png

After a few minutes, as long as you have a useful signal level, you should get connected to a Verizon tower and register with Visible, like in the picture above.

It can be that simple.

Remember, you MUST have activated the SIM in a phone first and verified that it is working fully. Phone call and web browse with it to be sure.


If you have issues, and are 100% certain you did this all perfectly with no errors and are still not getting connected AT ALL. Then make a NEW post under the provider support threads.

If you have placed your modem into a NEXR5GO router and replaced the RP-SMA antenna pigtails, you must also replace the RP-SMA antennas with SMA antennas. The RP-SMA LTE antennas that came with the router will not work when you replace the RP-SMA antenna pigtails with SMA antenna pigtails.

NEXR5GO-antenna-ends.png

Notice the difference inside the ends of the antennas and connectors.

[Didneywhorl]

For a Quectel EM12G (and likely the same for all Quectel 4G LTE modems), instead of running the commands:

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AT!ENTERCND="A710"

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AT!USBCOMP=1,3,1009

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AT!RESET

You will need to enter:

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AT+QCFG="usbnet",2

Also:

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AT+QMBNCFG="AutoSel",0

then

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AT+QMBNCFG="Deactivate"

and last:

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AT+CFUN=1,1

Everything else should remain exactly the same. I did this on the EM12G exactly as above and it worked the same.


{Edited to add some forgotten bits}

[Heifer624]

Instead of:

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AT+CGDCONT=1,"IPV4V6",vsblinternet"
AT+CGDCONT=2,"IPV4V6",vsblinternet"
AT+CGDCONT=3,"IPV4V6",vsblinternet"

it should be double quotes (") around the vsblinternet portion like:

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AT+CGDCONT=1,"IPV4V6","vsblinternet"
AT+CGDCONT=2,"IPV4V6","vsblinternet"
AT+CGDCONT=3,"IPV4V6","vsblinternet"

[Didneywhorl]

Instead of:.....

Good catch!

Fixed.

Thanks.

[bassinhuntin]

Didneywhorl would this be the same for Verizon but by replacing Verizon APN info?

[Didneywhorl]

Verizon is a pain in that they dont openly approve hostless LTE modems for tgeir cell plans or tablet plans. You would have to get an approved imei. But generally, yes you should only need the APN to be properly set.

[bassinhuntin]

Thanks for the time you took to make this tutorial even a Newbie understand. It worked for me on Visible but tried an ATT iPad Unlimited after changing APN and didnt work.

[futurewriter]

You would have to get an approved imei.

Please pardon the noob question (or point me elsewhere), but how does one acquire an “approved imei”?

Thanks!

[Didneywhorl]

Please pardon the noob question (or point me elsewhere), but how does one acquire an “approved imei”?

Thanks!

Easy way. Ask Verizon what devices are allowed on their plans. Harder way, get devices and call Verizon and give them the device imei and have them tell you if its approved or not. Hardest way, get a device, go through their developer portal and get the device approved. Verizon is big time butt hole mode with these devices and their plans.