Or that they just stonewall you.
The attachment below is representative of this area and has been like this for at least five years.
If you are so bored with life that you decide to call up a Verizon service agent they will tell you the following:
- Power down your device, remove the SIM card, dance in a circle, replace, power up.
- Oh, my goodness, we are so grateful that you brought this to our attention! I will file an XYZ report with ABC immediately.
- This may be true now, but just wait until we put 5G in your area. This will happen any minute now.