Quectel RM500Q-AE in ZBT-WG1608 modem restarts every 60 seconds

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jericsmith
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Quectel RM500Q-AE in ZBT-WG1608 modem restarts every 60 seconds

Post by jericsmith »

New 1608 and RM500Q-AE and I'm having the strangest thing, modem (not router) resets itself every 60 seconds or so. I'm presently running newest snapshot of GoldenOrb_2023-04-06 ( OpenWrt 22.03-SNAPSHOT ). I've tried prior stable and other snapshots as well, but same behavior, the modem resets itself every 60 seconds or so. I know the 1608 had a hardware watchdog, which I've dealt with on other 1608's I've had, but that resets the whole router in my experience, not just the modem. Any one have any experience with something similar or more importantly, any suggestions on troubleshooting?

Modem log:
Tue Apr 18 02:08:20 2023 : Create Connection 1 Attempting to Connect Modem 1
Tue Apr 18 02:08:20 2023 : Check Connection 1 Check Conn running
Tue Apr 18 02:08:20 2023 : Check Connection 1 7
Tue Apr 18 02:08:26 2023 : Create Connection 1 PDP Type selected in the Connection Profile: "IPV4V6", active: "IPV4V6"
Tue Apr 18 02:08:27 2023 : Create Connection 1 Using Netifd Method
Tue Apr 18 02:08:28 2023 : QMI Connect Starting QMI
Tue Apr 18 02:08:35 2023 : Check Connection 1 Modem Restart
Tue Apr 18 02:08:38 2023 : Lock Band 1 Locking Cmd Response : AT+QNWPREFCFG="lte_band",2:4:12:25:41:66:71
OK
Tue Apr 18 02:08:38 2023 : Lock Band 1 Locking Cmd Response : AT+QNWPREFCFG="nsa_nr5g_band",41:66
OK
Tue Apr 18 02:08:38 2023 : Lock Band 1 Locking Cmd Response : AT+QNWPREFCFG="nr5g_band",41:66
OK
Tue Apr 18 02:08:38 2023 : Lock Band 1
Tue Apr 18 02:08:40 2023 : Modem Restart/Diisconnect 1 Hard modem reset done
Tue Apr 18 02:08:40 2023 : Check Connection 1 6
Tue Apr 18 02:08:41 2023 : QMI Connect Starting QMI
Tue Apr 18 02:08:41 2023 : Modem Restart/Diisconnect 1 Hard USB reset done
Tue Apr 18 02:08:41 2023 : QMI Connect Stopping network wan1
Tue Apr 18 02:08:42 2023 : Modem Restart/Diisconnect 1 Hard modem reset done
Tue Apr 18 02:08:42 2023 : Modem Restart/Diisconnect 1 Hard USB reset done
Tue Apr 18 02:08:49 2023 : usb-modeswitch *****************************************************************
Tue Apr 18 02:08:49 2023 : usb-modeswitch *
Tue Apr 18 02:08:50 2023 : usb-modeswitch * Remove : 2-1.2 : Modem 1
Tue Apr 18 02:08:50 2023 : usb-modeswitch *
Tue Apr 18 02:08:50 2023 : usb-modeswitch *****************************************************************
Tue Apr 18 02:08:50 2023 : usb-modeswitch *****************************************************************
Tue Apr 18 02:08:50 2023 : usb-modeswitch *
Tue Apr 18 02:08:50 2023 : usb-modeswitch * No Modems present
Tue Apr 18 02:08:50 2023 : usb-modeswitch *
Tue Apr 18 02:08:50 2023 : usb-modeswitch *****************************************************************
Tue Apr 18 02:08:55 2023 : usb-modeswitch Add : 2-1.2: Manufacturer=Quectel Product=RM500Q-AE Serial=6712b36e 2c7c 0800
Tue Apr 18 02:08:55 2023 : usb-modeswitch 1 *****************************************************************
Tue Apr 18 02:08:55 2023 : usb-modeswitch 1 *
Tue Apr 18 02:08:55 2023 : usb-modeswitch 1 * Start of Modem Detection and Connection Information
Tue Apr 18 02:08:55 2023 : usb-modeswitch 1 *
Tue Apr 18 02:08:55 2023 : usb-modeswitch 1 * Product=RM500Q-AE 2c7c 0800
Tue Apr 18 02:08:56 2023 : usb-modeswitch 1 *
Tue Apr 18 02:08:56 2023 : usb-modeswitch 1 *****************************************************************
Tue Apr 18 02:08:56 2023 : usb-modeswitch 1 Found Modem at 2-1.2 in Cfg#= 1 from 1 available
Tue Apr 18 02:08:56 2023 : usb-modeswitch 1 *****************************************************************
Tue Apr 18 02:08:56 2023 : usb-modeswitch 1 *
Tue Apr 18 02:08:56 2023 : usb-modeswitch 1 * Device at 2-1.2 does not have a switch data file
Tue Apr 18 02:08:56 2023 : usb-modeswitch 1 *
Tue Apr 18 02:08:56 2023 : usb-modeswitch 1 *****************************************************************
Tue Apr 18 02:09:01 2023 : Check Connection 1 5
Tue Apr 18 02:09:06 2023 : usb-modeswitch 1 *****************************************************************
Tue Apr 18 02:09:06 2023 : usb-modeswitch 1 *
Tue Apr 18 02:09:07 2023 : usb-modeswitch 1 * Modem at 2-1.2 switched to : 2c7c:0800
Tue Apr 18 02:09:07 2023 : usb-modeswitch 1 *
Tue Apr 18 02:09:07 2023 : usb-modeswitch 1 *****************************************************************
Tue Apr 18 02:09:07 2023 : Protofind 2c7c/0800 Number Interfaces w/drivers : 5
Tue Apr 18 02:09:07 2023 : Protofind 2c7c/0800 Driver Name : 0 option
Tue Apr 18 02:09:07 2023 : Protofind 2c7c/0800 Driver Name : 1 option
Tue Apr 18 02:09:07 2023 : Protofind 2c7c/0800 Driver Name : 2 option
Tue Apr 18 02:09:07 2023 : Protofind 2c7c/0800 Driver Name : 3 option
Tue Apr 18 02:09:07 2023 : Protofind 2c7c/0800 Driver Name : 4 qmi_wwan
Tue Apr 18 02:09:07 2023 : usb-modeswitch 1 *****************************************************************
Tue Apr 18 02:09:07 2023 : usb-modeswitch 1 *
Tue Apr 18 02:09:08 2023 : usb-modeswitch 1 * ProtoFind returns : 2
Tue Apr 18 02:09:08 2023 : usb-modeswitch 1 *
Tue Apr 18 02:09:08 2023 : usb-modeswitch 1 *****************************************************************
Tue Apr 18 02:09:08 2023 : usb-modeswitch 1 Found Modem 1
Tue Apr 18 02:09:08 2023 : usb-modeswitch 1 Connecting a QMI Modem
Tue Apr 18 02:09:08 2023 : Create Connection 1 Modem 1 WDM Device : cdc-wdm0
Tue Apr 18 02:09:08 2023 : Create Connection 1 Modem
Tue Apr 18 02:09:09 2023 : Create Connection 1 Start QMI Connection
Tue Apr 18 02:09:14 2023 : Create Connection 1 Modem 1 QMI Comm Port : /dev/ttyUSB2
Tue Apr 18 02:09:14 2023 : PreConnect 1 Running PreConnect script
Tue Apr 18 02:09:17 2023 : usb-modeswitch Ignoring Named Hub
Tue Apr 18 02:09:18 2023 : Create Connection 1 Quectel Unsolicited Responses Disabled
Tue Apr 18 02:09:20 2023 : Band Mask 1
Tue Apr 18 02:09:20 2023 : Band Mask 1 Modem PID : 0800
Tue Apr 18 02:09:20 2023 : Band Mask 1 Modem Model : RM500Q-AE
Tue Apr 18 02:09:20 2023 : Band Mask 1
Tue Apr 18 02:09:21 2023 : Check Connection 1 4
Tue Apr 18 02:09:22 2023 : Band Mask 1
Tue Apr 18 02:09:22 2023 : Band Mask 1 Quectel Response : AT+QNWPREFCFG="lte_band"
+QNWPREFCFG: "lte_band",2:4:12:25:41:66:71
OK
Tue Apr 18 02:09:22 2023 : Band Mask 1
Tue Apr 18 02:09:22 2023 : Band Mask 1 AT+QNWPREFCFG=lte_band:+QNWPREFCFG::lte_band:2:4:12:25:41:66:71:OK:
Tue Apr 18 02:09:22 2023 : Band Mask 1
Tue Apr 18 02:09:25 2023 : Band Mask 1 EM160/RM500 AT+QNWPREFCFG=nsa_nr5g_band:+QNWPREFCFG::nsa_nr5g_band:41:66:OK:
Tue Apr 18 02:09:27 2023 : Band Mask 1 EM160/RM500 AT+QNWPREFCFG=nr5g_band:+QNWPREFCFG::nr5g_band:41:66:OK:
Tue Apr 18 02:09:30 2023 : Band Mask 1
Tue Apr 18 02:09:30 2023 : Band Mask 1 LTE Band Mask : 0000000000000042000001000100080A
Tue Apr 18 02:09:30 2023 : Band Mask 1 5G NSA Band Mask : 00000000000000020000010000000000
Tue Apr 18 02:09:31 2023 : Band Mask 1 5G NA Band Mask : 00000000000000020000010000000000
Tue Apr 18 02:09:31 2023 : Band Mask 1
Tue Apr 18 02:09:41 2023 : Check Connection 1 3
Tue Apr 18 02:09:58 2023 : Get Profile 1 Modem 1 is Quectel RM500Q-AE
Tue Apr 18 02:09:58 2023 : Get Profile 1 Default Profile Used
Tue Apr 18 02:10:00 2023 : SimLock 1 Not Locked
Tue Apr 18 02:10:00 2023 : Create Connection 1 Profile for Modem 1 sets interface to WAN1
Tue Apr 18 02:10:00 2023 : Create Connection 1 Modem 1 is using WAN1
Tue Apr 18 02:10:00 2023 : Create Connection 1 Using DNS settings from the Connection Profile
Tue Apr 18 02:10:00 2023 : Create Connection 1 000000,fast.t-mobile.com,Default,NIL,1,NIL,0
Tue Apr 18 02:10:01 2023 : TTL Settings 1 Setting TTL 65 on interface wwan0
Tue Apr 18 02:10:01 2023 : TTL Settings 1 iptables -t mangle -I POSTROUTING -o wwan0 -j TTL --ttl-set 65
Tue Apr 18 02:10:01 2023 : Check Connection 1 2
Tue Apr 18 02:10:01 2023 : TTL Settings 1 iptables -t mangle -I PREROUTING -i wwan0 -j TTL --ttl-set 65
Tue Apr 18 02:10:21 2023 : Check Connection 1 1
Tue Apr 18 02:10:32 2023 : Create Connection 1 Pincode in script
Tue Apr 18 02:10:32 2023 : Create Connection 1 Attempting to Connect Modem 1
Tue Apr 18 02:10:32 2023 : Check Connection 1 Check Conn running
Tue Apr 18 02:10:32 2023 : Check Connection 1 7
Tue Apr 18 02:10:38 2023 : Create Connection 1 PDP Type selected in the Connection Profile: "IPV4V6", active: "IPV4V6"
Tue Apr 18 02:10:40 2023 : Create Connection 1 Using Netifd Method
Tue Apr 18 02:10:40 2023 : QMI Connect Starting QMI
Tue Apr 18 02:10:41 2023 : Check Connection 1 0
Tue Apr 18 02:10:52 2023 : Check Connection 1 6
Tue Apr 18 02:11:01 2023 : Check Connection 1 Modem Restart
Tue Apr 18 02:11:03 2023 : Modem Restart/Diisconnect 1 Hard modem reset done
Tue Apr 18 02:11:03 2023 : QMI Connect Starting QMI
Tue Apr 18 02:11:03 2023 : Modem Restart/Diisconnect 1 Hard USB reset done
Tue Apr 18 02:11:11 2023 : usb-modeswitch *****************************************************************
Tue Apr 18 02:11:12 2023 : usb-modeswitch *
Tue Apr 18 02:11:12 2023 : usb-modeswitch * Remove : 2-1.2 : Modem 1
Tue Apr 18 02:11:12 2023 : usb-modeswitch *
Tue Apr 18 02:11:12 2023 : usb-modeswitch *****************************************************************
Tue Apr 18 02:11:12 2023 : usb-modeswitch *****************************************************************
Tue Apr 18 02:11:12 2023 : usb-modeswitch *
Tue Apr 18 02:11:12 2023 : usb-modeswitch * No Modems present
Tue Apr 18 02:11:12 2023 : usb-modeswitch *
Tue Apr 18 02:11:12 2023 : usb-modeswitch *****************************************************************
Tue Apr 18 02:11:13 2023 : Check Connection 1 5
Tue Apr 18 02:11:18 2023 : usb-modeswitch Add : 2-1.2: Manufacturer=Quectel Product=RM500Q-AE Serial=6712b36e 2c7c 0800
Tue Apr 18 02:11:18 2023 : usb-modeswitch 1 *****************************************************************
Tue Apr 18 02:11:18 2023 : usb-modeswitch 1 *
Tue Apr 18 02:11:18 2023 : usb-modeswitch 1 * Start of Modem Detection and Connection Information
Tue Apr 18 02:11:18 2023 : usb-modeswitch 1 *
Tue Apr 18 02:11:18 2023 : usb-modeswitch 1 * Product=RM500Q-AE 2c7c 0800
Tue Apr 18 02:11:18 2023 : usb-modeswitch 1 *
Tue Apr 18 02:11:19 2023 : usb-modeswitch 1 *****************************************************************
Tue Apr 18 02:11:19 2023 : usb-modeswitch 1 Found Modem at 2-1.2 in Cfg#= 1 from 1 available
Tue Apr 18 02:11:19 2023 : usb-modeswitch 1 *****************************************************************
Tue Apr 18 02:11:19 2023 : usb-modeswitch 1 *
Tue Apr 18 02:11:19 2023 : usb-modeswitch 1 * Device at 2-1.2 does not have a switch data file
Tue Apr 18 02:11:19 2023 : usb-modeswitch 1 *
Tue Apr 18 02:11:19 2023 : usb-modeswitch 1 *****************************************************************
Tue Apr 18 02:11:29 2023 : usb-modeswitch 1 *****************************************************************
Tue Apr 18 02:11:29 2023 : usb-modeswitch 1 *
Tue Apr 18 02:11:29 2023 : usb-modeswitch 1 * Modem at 2-1.2 switched to : 2c7c:0800
Tue Apr 18 02:11:30 2023 : usb-modeswitch 1 *
Tue Apr 18 02:11:30 2023 : usb-modeswitch 1 *****************************************************************
Tue Apr 18 02:11:30 2023 : Protofind 2c7c/0800 Number Interfaces w/drivers : 5
Tue Apr 18 02:11:30 2023 : Protofind 2c7c/0800 Driver Name : 0 option
Tue Apr 18 02:11:30 2023 : Protofind 2c7c/0800 Driver Name : 1 option
Tue Apr 18 02:11:30 2023 : Protofind 2c7c/0800 Driver Name : 2 option
Tue Apr 18 02:11:30 2023 : Protofind 2c7c/0800 Driver Name : 3 option
Tue Apr 18 02:11:30 2023 : Protofind 2c7c/0800 Driver Name : 4 qmi_wwan
Tue Apr 18 02:11:30 2023 : usb-modeswitch 1 *****************************************************************
Tue Apr 18 02:11:30 2023 : usb-modeswitch 1 *
Tue Apr 18 02:11:30 2023 : usb-modeswitch 1 * ProtoFind returns : 2
Tue Apr 18 02:11:31 2023 : usb-modeswitch 1 *
Tue Apr 18 02:11:31 2023 : usb-modeswitch 1 *****************************************************************
Tue Apr 18 02:11:31 2023 : usb-modeswitch 1 Found Modem 1
Tue Apr 18 02:11:31 2023 : usb-modeswitch 1 Connecting a QMI Modem
Tue Apr 18 02:11:31 2023 : Create Connection 1 Modem 1 WDM Device : cdc-wdm0
Tue Apr 18 02:11:31 2023 : Create Connection 1 Modem
Tue Apr 18 02:11:31 2023 : Create Connection 1 Start QMI Connection
Tue Apr 18 02:11:33 2023 : Check Connection 1 4
Tue Apr 18 02:11:37 2023 : Create Connection 1 Modem 1 QMI Comm Port : /dev/ttyUSB2
Tue Apr 18 02:11:37 2023 : PreConnect 1 Running PreConnect script
Tue Apr 18 02:11:39 2023 : usb-modeswitch Ignoring Named Hub
Tue Apr 18 02:11:41 2023 : Create Connection 1 Quectel Unsolicited Responses Disabled
Tue Apr 18 02:11:42 2023 : Band Mask 1
Tue Apr 18 02:11:43 2023 : Band Mask 1 Modem PID : 0800
Tue Apr 18 02:11:43 2023 : Band Mask 1 Modem Model : RM500Q-AE
Tue Apr 18 02:11:43 2023 : Band Mask 1
Tue Apr 18 02:11:45 2023 : Band Mask 1
Tue Apr 18 02:11:45 2023 : Band Mask 1 Quectel Response : AT+QNWPREFCFG="lte_band"
+QNWPREFCFG: "lte_band",2:4:12:25:41:66:71
OK
Tue Apr 18 02:11:45 2023 : Band Mask 1
Tue Apr 18 02:11:45 2023 : Band Mask 1 AT+QNWPREFCFG=lte_band:+QNWPREFCFG::lte_band:2:4:12:25:41:66:71:OK:
Tue Apr 18 02:11:45 2023 : Band Mask 1
Tue Apr 18 02:11:48 2023 : Band Mask 1 EM160/RM500 AT+QNWPREFCFG=nsa_nr5g_band:+QNWPREFCFG::nsa_nr5g_band:41:66:OK:
Tue Apr 18 02:11:50 2023 : Band Mask 1 EM160/RM500 AT+QNWPREFCFG=nr5g_band:+QNWPREFCFG::nr5g_band:41:66:OK:
Tue Apr 18 02:11:53 2023 : Check Connection 1 3
Tue Apr 18 02:11:53 2023 : Band Mask 1
Tue Apr 18 02:11:53 2023 : Band Mask 1 LTE Band Mask : 0000000000000042000001000100080A
Tue Apr 18 02:11:53 2023 : Band Mask 1 5G NSA Band Mask : 00000000000000020000010000000000
Tue Apr 18 02:11:53 2023 : Band Mask 1 5G NA Band Mask : 00000000000000020000010000000000
Tue Apr 18 02:11:53 2023 : Band Mask 1
Tue Apr 18 02:12:13 2023 : Check Connection 1 2
Tue Apr 18 02:12:21 2023 : Get Profile 1 Modem 1 is Quectel RM500Q-AE
Tue Apr 18 02:12:21 2023 : Get Profile 1 Default Profile Used
Tue Apr 18 02:12:22 2023 : SimLock 1 Not Locked
Tue Apr 18 02:12:23 2023 : Create Connection 1 Profile for Modem 1 sets interface to WAN1
Tue Apr 18 02:12:23 2023 : Create Connection 1 Modem 1 is using WAN1
Tue Apr 18 02:12:23 2023 : Create Connection 1 Using DNS settings from the Connection Profile
Tue Apr 18 02:12:23 2023 : Create Connection 1 000000,fast.t-mobile.com,Default,NIL,1,NIL,0
Tue Apr 18 02:12:23 2023 : TTL Settings 1 Setting TTL 65 on interface wwan0
Tue Apr 18 02:12:24 2023 : TTL Settings 1 iptables -t mangle -I POSTROUTING -o wwan0 -j TTL --ttl-set 65
Tue Apr 18 02:12:24 2023 : TTL Settings 1 iptables -t mangle -I PREROUTING -i wwan0 -j TTL --ttl-set 65
Thank you in advance for any suggestions!
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jericsmith
Posts: 20
Joined: Wed Feb 09, 2022 1:35 pm
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Re: Quectel RM500Q-AE in ZBT-WG1608 modem restarts every 60 seconds

Post by jericsmith »

Update: Managed to get a single connection to go through after firmware update on modem. Now back to modem restarting.
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