Page 1 of 1

AirMaster 4000D Help

Posted: Sat Dec 14, 2019 2:43 pm
by DF
I've been using the AirMaster with a sprint magic box with great success. I recently upgraded to the new magic box silver and while my phones connect to it the AirMaster will not connect even though it's a much stronger signal then from the tower.

Any ideas what the issue could be and what I can do to get this working again? I dropped from 40-50Mbps to 0-4Mbps.

Thanks for any help that can be offered!

Re: AirMaster 4000D Help

Posted: Sat Dec 14, 2019 3:44 pm
by JimHelms
What happens to your connection on the AirMaster if you unplug the magic box?

Re: AirMaster 4000D Help

Posted: Sat Dec 14, 2019 3:48 pm
by DF
No change, the airmaster is only connecting to the nearest tower with or without the magic box powered on. I've power cycled both several times with no luck.
I would prefer to get it working with the magic box, I can get decent speeds with the airmaster mounted outside on the barn roof but its much faster when connected through the magic box.

Re: AirMaster 4000D Help

Posted: Sat Dec 14, 2019 4:03 pm
by JimHelms
Hmm... You might try removing the SIM Card and then:

Log into the AirMaster and reset the unit to its default settings.

Install the SIM Card again, and power it up with the Magic running.

See that that will do the trick.

Re: AirMaster 4000D Help

Posted: Sat Dec 14, 2019 4:41 pm
by DF
Got it. I tried what you suggested and also put the sim into the old hotspot and ran a prl update. Fired up the AirMaster and instantly connected to the magic box. Router reset and I'm back online. Thanks for the help!

Re: AirMaster 4000D Help

Posted: Sat Dec 14, 2019 4:43 pm
by JimHelms
Great job. Glad you got it back up and running.