Frustrated with Ubifi (New Install) - Can someone help??
Posted: Tue Sep 17, 2019 9:38 am
Hello, all,
This board/site looks amazing and I'm hoping you can help me with what has turned out to be a very frustrating install of Ubifi (Mofi4500 with the Simply Unlimited Plan). I purchased the Mofi and the Wilson directional antenna, which is now installed on the outside of my home. Before I purchased the Mofi, I had acquired the "AT&T Home Base Wireless Internet 4G LTE WiFi Router", which I still use for my home phone and internet (without issues). I am able to get a solid 1 bar of LTE in the upstairs window where the unit is installed, and this goes up to 2 bars when I plug in the Wilson directional antenna that I purchased for the Mofi (with the Wilson antenna plugged in, I can routinely get upwards of 20Mbps on the AT&T device). Since I'm "grandfathered" in with an unlimited plan using the AT&T device, things are working well but AT&T can throttle me any time I go over 22gb of data per month (they haven't actually throttled me in the past, but they can, which is why I went looking for a "true" unlimited plan... enter Ubifi). Also, if anything ever goes wrong with the AT&T device, AT&T has indicated that they will not activate a new one for me (and if I make any changes to my account I will lose unlimited data on this device).
The Mofi came in about a month ago and I plugged it in upstairs to confirm that I had a connection, etc and after about 5 min of testing everything looked good with download speeds around 7-8Mbps. At that point, I put it back in the box and waited until I could get help installing the antenna on the outside of my house thinking that would drastically improve the Mofi's performance so I waited patiently until last Thursday, when the antenna finally got installed. Now that the antenna is installed, I have a major problem: the connection I'm getting with the Mofi is very intermittent... even with the antenna plugged in. When it connects, I get somewhere between 5 and 10Mbps, with which, honestly, I would be happy, but it is turning out to be such an unreliable connection that I'm not sure what to do. I've tried using boosters (analog and digital... see details below) and can't seem to get this thing working anywhere nearly as reliably as the cheap AT&T router that the Mofi was meant to replace. The device I have from AT&T proves that I'm capable of getting upwards of 20Mbps over LTE at my house but I'm not seeing even a marginally usable connection with the Mofi... What can I do?
Some of the thoughts I have are as follow:
Many thanks!!
WVLTEUser
Based in Wayne County, West Virginia
This board/site looks amazing and I'm hoping you can help me with what has turned out to be a very frustrating install of Ubifi (Mofi4500 with the Simply Unlimited Plan). I purchased the Mofi and the Wilson directional antenna, which is now installed on the outside of my home. Before I purchased the Mofi, I had acquired the "AT&T Home Base Wireless Internet 4G LTE WiFi Router", which I still use for my home phone and internet (without issues). I am able to get a solid 1 bar of LTE in the upstairs window where the unit is installed, and this goes up to 2 bars when I plug in the Wilson directional antenna that I purchased for the Mofi (with the Wilson antenna plugged in, I can routinely get upwards of 20Mbps on the AT&T device). Since I'm "grandfathered" in with an unlimited plan using the AT&T device, things are working well but AT&T can throttle me any time I go over 22gb of data per month (they haven't actually throttled me in the past, but they can, which is why I went looking for a "true" unlimited plan... enter Ubifi). Also, if anything ever goes wrong with the AT&T device, AT&T has indicated that they will not activate a new one for me (and if I make any changes to my account I will lose unlimited data on this device).
The Mofi came in about a month ago and I plugged it in upstairs to confirm that I had a connection, etc and after about 5 min of testing everything looked good with download speeds around 7-8Mbps. At that point, I put it back in the box and waited until I could get help installing the antenna on the outside of my house thinking that would drastically improve the Mofi's performance so I waited patiently until last Thursday, when the antenna finally got installed. Now that the antenna is installed, I have a major problem: the connection I'm getting with the Mofi is very intermittent... even with the antenna plugged in. When it connects, I get somewhere between 5 and 10Mbps, with which, honestly, I would be happy, but it is turning out to be such an unreliable connection that I'm not sure what to do. I've tried using boosters (analog and digital... see details below) and can't seem to get this thing working anywhere nearly as reliably as the cheap AT&T router that the Mofi was meant to replace. The device I have from AT&T proves that I'm capable of getting upwards of 20Mbps over LTE at my house but I'm not seeing even a marginally usable connection with the Mofi... What can I do?
Some of the thoughts I have are as follow:
- Are my issues with the Mofi just due to a less sensitive antenna than in my AT&T router and, if so, can I just use my "Simply Unlimited" sim card in a different router that would work better?
- I've seen reference on this bulletin board to a plan that can be signed up for similar to the Unlimited Plan but it requires off-board communication to learn about... can someone message me about that?
- Are there other antennas I could install outside my home that would resolve this? I'm tempted to buy 2 directional antennas and install them both going into the Mofi in hopes that would resolve the issue, but I have a feeling this is just a bad device since the results are so poor vs. what I have through AT&T
- The AT&T router shows a signal strength of around -110 to -112db and is very stable. The Mofi seems to jump all over the place. I have to constantly restart it to get a connection and then it invariably loses it after a short time.
- I've done the band scanning option through the Mofi and the only band that works for me at all in my location is Band 12. I have the Mofi locked into that band.
- My ideal setup is to use both of the connections that I have available. Both are currently connected to a Grandstream Multi-Wan router that allows for 2 or more connections in a load balancing/failover scenario. While I'm not super happy with the Grandstream device, it does seem to do the job and I plan to keep both the AT&T and Ubifi connections active (if possible) for the foreseeable future. My alternatives prior to this were Frontier, which literally provided a 1.1Mbps connect and Viasat, which has datacaps and latencies which are far from ideal for my purposes.
- The boosters I'm currently using are as follows:
- Analog: Z-boost zb575A with a simple 2.4Ghz antenna on the roof of my house hardwired into the the unit
- Digital: Cel-fi (AT&T version)
- My current configuration is as follows:
- AT&T router: installed in upstairs window where connection is best. The Wilson directional antenna is connected directly to this device (not the Mofi, since that didn't result in a stable connection)
- Mofi from Ubifi: installed in a server closet downstairs where the zb575A is located. The Cel-fi booster has the Network Unit in the window upstairs where the connection is best and the Coverage Unit in the server closet downstairs. The Mofi currently either has no connection at all or it shows 4 bars of LTE with a signal strength of around -80db. I have no idea why it flashes on and off. When it has a connection, it has much higher latency than the AT&T router (110ms vs. 60ms) and hits slower download speeds that the AT&T router (5-10Mbps vs 17-20Mbps)
Many thanks!!
WVLTEUser
Based in Wayne County, West Virginia