The first item I notice is the disparity between the signals being received on the MAIN and AUX of the modem:
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PCC RxM RSRP: -86
PCC RxD RSRP: -100
The PCC is the primary carrier being used (Band 5 in your example).
The SCC1 & SCC2 are the secondary carriers that are being used for Carrier Aggregation (Band 30 and Band 2)
The RxM corresponds to the MAIN connector port on the EM7565
The RxD corresponds to the AUX (Diversity) connector port on the EM7565.
We would like to see the RxM and RxD readings closer to one another--preferably within a few dBm's of each other. Some of the factors that can contribute to this disparity are:
- If using omni antennas that are mounted directly on the router, the placement of the router may need to be twisted or relocated to another area. It is possible that that one antennas (RxD) is not receiving an adequate signal due to interference or obstructions. This will also contribute to the RSRQ of -11.6 db. Ideally, we would like to see this reading above (greater than) -9db.
- It is possible that pigtail connector is loose, at the location where it connects (screws) to the SMA Female bulkhead connector that extends through the router case for the LTE Antennas.
- If using external antennas, be sure the connectors are tight and that all outdoor connections are be properly sealed and weatherized. Moisture in one of the connectors can cause this behavior.
- A loose or damaged MHF4 connector on the pigtail connecting to the modem can also cause this behavior, though this may be somewhat discounted since the secondary carriers' RxD and RxM are close to one another.
You may also notice that your Primary carrier is camped out on Band 5 (at 850HMz frequency) and receiving 5HMz of bandwidth while Band 30 and Band 2 are providing 10HMz of bandwidth.
It is possible that Band 5 is your culprit as opposed to Band 30.
A modem will generally lock onto the strongest (not necessary the fastest) band which is often in the lower frequency spectrum. This is because the lower the frequency (i.e., 700, 850...), the larger the wave length, and the higher its penetration and power--especially over distances and through foliage.
On the other side, the higher the frequency, the shorter its wave length, the greater its absorption and the more difficult its penetration.
In any case, you can create a group of bands that excludes any band you feel is giving issues.
You will first need to download the updated
Excel Spreadsheet to identify and assign the bands.
In this example, we will use Band 2, 4, 5 to create a group using those bands which is named: ATT 2,4,5
ATT 2,4,5.png
Next, we will need to identify and assign the individual bands, and program them into the EM7565 using the AT-Command Terminal.
Login to the router, go to MODEM > MISCELLANEOUS > AT-COMMAND TERMINAL and assign each of our bands (running each of the AT Commands, waiting for a response before running the next one):
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AT!ENTERCND="A710"
AT!BAND=10,"B2",0,0000000000000002
AT!BAND=11,"B4",0,0000000000000008
AT!BAND=12,"B5",0,0000000000000010
Next, we will create the group of these bands we named as ATT2,4,5:
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AT!BAND=0F,"ATT 2,4,5",0,000000000000001A
Next, we instruct the EM7565 to use our group for its connection:
Next, we will reboot the modem:
To consolidate these commands:
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AT!ENTERCND="A710"
AT!BAND=10,"B2",0,0000000000000002
AT!BAND=11,"B4",0,0000000000000008
AT!BAND=12,"B5",0,0000000000000010
AT!BAND=0F,"ATT 2,4,5",0,000000000000001A
AT!BAND=0F
AT!RESET
Once the modem reboots, it should be locked to the group.