Sierra Wireless MC7354 power cycles in WE826
Posted: Sun May 13, 2018 8:33 am
Received the WE826 router and Sierra Wireless MC7354 purchased through thewirelesshaven.com, but unfortunately, having an irregular issue.
Steps accomplished without issue:
- WE826 firmware updated to Dec 2017 version of GoldenOrb
- Coded in new password, WiFi, network subnet, etc.
- 2 updated .sh files copied into router via WinSCP so that the MC7354 can be detected
- Installed MC7354 and carefully connected the antenna wires
- Entered in APM info for T-mobile (fast.t-mobile.com)
- Coded the Monitor with Optional Reconnected option per the guide sent to me
- Turned off router and properly inserted the T-mobile already activated and running sim (was previously in a fully functioning Huawei E397 LTE USB stick)
Issue:
- Router boots and within a two mins the USB light locks and I seem to have LTE connectivity plugged into the router’s LAN port
- Unfortunately, within a minute the connection drops because the MC7354 seems to have power cycled.
o USB light turns off
o Watch the situation from within GoldenOrb Modem Network Status page. The MC7354 (as Modem1) clears to say no modem attached
o Within a minute or two the MC7384 comes back, but again seems to stay on for a min before cycling again.
Trouble shooting:
- Took apart the router and removed and re-seated the MC7354 and reattached the internal antenna wires. Did not resolve issue.
- Removed the sim card and rebooted up the router and MC7354 seems not to power cycle. So when dormant it seems OK.
- Powered down the router, reinserted the sim and the same situation occurs after powering up the WE826. MC7354 seems to power cycle if it is actually trying to work.
- Put sim card back into Huawei E397 and plugged stick back directly on my laptop and there is no issue accessing LTE and staying on.
Any assistance anyone can provide would be greatly appreciated. Not new to business level networking, but new to LTE connection as a network ISP source.
Thanks in advance!
Steps accomplished without issue:
- WE826 firmware updated to Dec 2017 version of GoldenOrb
- Coded in new password, WiFi, network subnet, etc.
- 2 updated .sh files copied into router via WinSCP so that the MC7354 can be detected
- Installed MC7354 and carefully connected the antenna wires
- Entered in APM info for T-mobile (fast.t-mobile.com)
- Coded the Monitor with Optional Reconnected option per the guide sent to me
- Turned off router and properly inserted the T-mobile already activated and running sim (was previously in a fully functioning Huawei E397 LTE USB stick)
Issue:
- Router boots and within a two mins the USB light locks and I seem to have LTE connectivity plugged into the router’s LAN port
- Unfortunately, within a minute the connection drops because the MC7354 seems to have power cycled.
o USB light turns off
o Watch the situation from within GoldenOrb Modem Network Status page. The MC7354 (as Modem1) clears to say no modem attached
o Within a minute or two the MC7384 comes back, but again seems to stay on for a min before cycling again.
Trouble shooting:
- Took apart the router and removed and re-seated the MC7354 and reattached the internal antenna wires. Did not resolve issue.
- Removed the sim card and rebooted up the router and MC7354 seems not to power cycle. So when dormant it seems OK.
- Powered down the router, reinserted the sim and the same situation occurs after powering up the WE826. MC7354 seems to power cycle if it is actually trying to work.
- Put sim card back into Huawei E397 and plugged stick back directly on my laptop and there is no issue accessing LTE and staying on.
Any assistance anyone can provide would be greatly appreciated. Not new to business level networking, but new to LTE connection as a network ISP source.
Thanks in advance!