Newbie needs help with MR5200
Posted: Sat Apr 16, 2022 6:05 pm
Hi all,
First, let me start off by saying that I'm not a 100% stranger to hotspots. I used to have a Verizon MiFi Jetpack and it worked well for some years until I no longer needed it. Now I found myself needing a new hotspot, and so I initially bought another Verizon Jetpack (8800L) which seems OK but AT&T seems to have a little better coverage where I'm at, so I started looking at other options.
Long story short, this lead me to purchase the new MR5200, which seemed like the "cream of the crop" both in terms of price and also the literature (Netgear stated it is recommended for AT&T with 5G, etc).
A bit more background:
----------------------------
So now I have this new $700 hotspot and I wanted to get data for it. Well, last night I went into ATT store and ask about getting a prepaid plan (100GB for $55/mo). The lady says sure, we can do that. But then after looking up my account (I already have a phone plan with them) she says that I have a legacy plan and it would need to be updated to "unlimited" (my plan was for 2GB of data, yeah, very old plan). Well that would cost an extra 50/mo so I said no -- what about just pretending I'm a "new" customer? So she goes about creating a separate account just for the hotspot. I thought this would solve the issue and it gets configured, so I walk out the door thinking things are going to work.
Well the next day I get an email saying now I have a plan that will cost me $125/month! Not even close to $55/mo for 100GB. I would have said something at the store, but she only handed me a receipt with $0.00 charges saying I would see them on the first bill. Anyway, this gets straightened out: I go back into the store and a different person says she can get me fixed up by getting rid of the separate account and merging the hotspot and phone plans under the same account, but as two separate "plans". And then somehow after discounts it winds up being that the total is $104/mo for both. So, that seemed pretty good. The hotspot is under an "Unlimited Elite Plan" and my phone is under an "Unlimited Starter" plan.. She did not go into any detail as to the differences, but supposedly both have a reasonable amount of data.
----------------------------
OK -- now for the more "hotspot"-centric questions. My phone indicates that it is now getting 5G, as indicated in the upper-right corner. But my MR5200 hotspot still only gets "4G", sometimes "4G+". I cannot figure out how to get it into 5G mode. There is the "APN" setting, which by default has the following:
broadband
firstnet-broadband
nrbroadband
pioneerms
The only one that seems to work is "broadband", but again has only 4G capability.
I found some other APNs to try, such as:
NXTGENPHONE
ENHANCEDPHONE
Only "NXTGENPHONE" seems to work, but like "broadband", it also only gets 4G.
So, question 1:
Is there some other "APN" I should use with AT&T in order to get 5G to work on my MR5200? Again, my phone (iPhone 12 Pro) seems to indicate it is getting 5G, so I don't see why the hotspot cannot.
Question 2:
I've been reading about the MR5100, which I did not buy because it seems unavailable (at least on Amazon). But, perhaps since I'm already using AT&T, it would have been better to get the AT&T-focused MR5100 instead? But I thought both models are 5G, so is there any reason not to use the MR5200?
Question 3:
My main focus right now is just trying to find a hotspot+data plan that delivers low latency (low pings) and at least 40mbps download and 6mbps upload.
The 8800L Verizon Jetpack seems to average the following:
Ping=45ms, Jitter=8ms, DL=20mbps, UL=5 mbps
The MR5200, limited to 4G, averages:
Ping=28ms, Jitter=5ms, DL=63mbps, UL=16 mbps
Interestingly, when I do speed test on my phone, which actually can get "5G" (or so it says), I get:
Ping=75ms, Jitter=55ms, DL=54 mbps, UL=4 mbps
So, the "5G" that my phone now has is getting a very high ping and high jitter, and the DL/UL rates aren't particularly great either. But, that could be because it is on the "Unlimited Starter" plan, so maybe they throttle 5G on such a plan. Prior to this "upgrade", when my phone was on LTE, it used to get pings of around 29ms and jitter of 9ms, so something has differently changed here.
So the 3rd question is: Is it normal for 5G to have higher latency than 4G? If so, I suppose I would be happy just to stick with 4G for my hotspot, but then it seems like I waaaaay overpaid for such a device.
And fourth question:
When I look at the account overview after the AT&T lady put both the hotspot and phone under the same account, both plans are listed as "Smartphone" devices. She knows I have a hotspot (I brought it in the store with me and showed it to her as the reason for going in), and she even gave me a SIM card to put into the hotspot. So do I need to worry that the hotspot is showing up as a "Smartphone" on the account or is that just a typical thing that they do? I ask because I guess the carriers can kick off hotspots from the network if they are using a phone SIM card.
Any thoughts/ideas/opinions would be appreciated!
Thanks
First, let me start off by saying that I'm not a 100% stranger to hotspots. I used to have a Verizon MiFi Jetpack and it worked well for some years until I no longer needed it. Now I found myself needing a new hotspot, and so I initially bought another Verizon Jetpack (8800L) which seems OK but AT&T seems to have a little better coverage where I'm at, so I started looking at other options.
Long story short, this lead me to purchase the new MR5200, which seemed like the "cream of the crop" both in terms of price and also the literature (Netgear stated it is recommended for AT&T with 5G, etc).
A bit more background:
----------------------------
So now I have this new $700 hotspot and I wanted to get data for it. Well, last night I went into ATT store and ask about getting a prepaid plan (100GB for $55/mo). The lady says sure, we can do that. But then after looking up my account (I already have a phone plan with them) she says that I have a legacy plan and it would need to be updated to "unlimited" (my plan was for 2GB of data, yeah, very old plan). Well that would cost an extra 50/mo so I said no -- what about just pretending I'm a "new" customer? So she goes about creating a separate account just for the hotspot. I thought this would solve the issue and it gets configured, so I walk out the door thinking things are going to work.
Well the next day I get an email saying now I have a plan that will cost me $125/month! Not even close to $55/mo for 100GB. I would have said something at the store, but she only handed me a receipt with $0.00 charges saying I would see them on the first bill. Anyway, this gets straightened out: I go back into the store and a different person says she can get me fixed up by getting rid of the separate account and merging the hotspot and phone plans under the same account, but as two separate "plans". And then somehow after discounts it winds up being that the total is $104/mo for both. So, that seemed pretty good. The hotspot is under an "Unlimited Elite Plan" and my phone is under an "Unlimited Starter" plan.. She did not go into any detail as to the differences, but supposedly both have a reasonable amount of data.
----------------------------
OK -- now for the more "hotspot"-centric questions. My phone indicates that it is now getting 5G, as indicated in the upper-right corner. But my MR5200 hotspot still only gets "4G", sometimes "4G+". I cannot figure out how to get it into 5G mode. There is the "APN" setting, which by default has the following:
broadband
firstnet-broadband
nrbroadband
pioneerms
The only one that seems to work is "broadband", but again has only 4G capability.
I found some other APNs to try, such as:
NXTGENPHONE
ENHANCEDPHONE
Only "NXTGENPHONE" seems to work, but like "broadband", it also only gets 4G.
So, question 1:
Is there some other "APN" I should use with AT&T in order to get 5G to work on my MR5200? Again, my phone (iPhone 12 Pro) seems to indicate it is getting 5G, so I don't see why the hotspot cannot.
Question 2:
I've been reading about the MR5100, which I did not buy because it seems unavailable (at least on Amazon). But, perhaps since I'm already using AT&T, it would have been better to get the AT&T-focused MR5100 instead? But I thought both models are 5G, so is there any reason not to use the MR5200?
Question 3:
My main focus right now is just trying to find a hotspot+data plan that delivers low latency (low pings) and at least 40mbps download and 6mbps upload.
The 8800L Verizon Jetpack seems to average the following:
Ping=45ms, Jitter=8ms, DL=20mbps, UL=5 mbps
The MR5200, limited to 4G, averages:
Ping=28ms, Jitter=5ms, DL=63mbps, UL=16 mbps
Interestingly, when I do speed test on my phone, which actually can get "5G" (or so it says), I get:
Ping=75ms, Jitter=55ms, DL=54 mbps, UL=4 mbps
So, the "5G" that my phone now has is getting a very high ping and high jitter, and the DL/UL rates aren't particularly great either. But, that could be because it is on the "Unlimited Starter" plan, so maybe they throttle 5G on such a plan. Prior to this "upgrade", when my phone was on LTE, it used to get pings of around 29ms and jitter of 9ms, so something has differently changed here.
So the 3rd question is: Is it normal for 5G to have higher latency than 4G? If so, I suppose I would be happy just to stick with 4G for my hotspot, but then it seems like I waaaaay overpaid for such a device.
And fourth question:
When I look at the account overview after the AT&T lady put both the hotspot and phone under the same account, both plans are listed as "Smartphone" devices. She knows I have a hotspot (I brought it in the store with me and showed it to her as the reason for going in), and she even gave me a SIM card to put into the hotspot. So do I need to worry that the hotspot is showing up as a "Smartphone" on the account or is that just a typical thing that they do? I ask because I guess the carriers can kick off hotspots from the network if they are using a phone SIM card.
Any thoughts/ideas/opinions would be appreciated!
Thanks