NEXP1GO/EM160 No Connection, trying to contact The Wireless Haven
Posted: Tue Nov 16, 2021 5:03 pm
Hello,
Here is my dilemma…
I’ve had 5 router/modem systems purchased through The Wireless Haven for myself and family. All have been NEXP1GO(WG3526-P)/EM160s. The first 4 I’ve set up with little to no issue. The 5th arrived yesterday. I hooked up all the components, inserted the SIM, powered it on…no connection to Verizon. Then I started troubleshooting. Using one of the known good systems sitting on the same table I swapped components around and I could never get the new EM160 to work in any NEXP1GO. The known good EM160 from my other systems worked just fine in the new NEXP1GO. Below are the only AT commands that were executed, I will also attach a copy of the syslog.
These are the only AT commands that I executed:
AT+QPRTPARA=1
AT+QMBNCFG="AutoSel",0
AT+QNWPREFCFG="ue_usage_setting",1
AT+QNWPREFCFG="mode_pref",Auto
AT+EGMR=1,7,"XXXXXXXXXXXXXXX" (yes I inserted the correct IMEI)
AT+CFUN=1,1
I’m almost positive the EM160 that came as part of the Category 16 Hotspot Router Bundle is defective. Also, two of the antennas in the bundle have issues. One is missing threads and wont screw on, the other rattles and sounds broken. I also used known good antennas to eliminate that as a possible issue. I’ve tried reaching out to The Wireless Haven for technical support or guidance on how to return the defective modem/antennas as they are part of a bundle. No one has reached out to me yet.
If you work for The Wireless Haven please get in touch with me so I can resolve this issue.
Thank you
Here is my dilemma…
I’ve had 5 router/modem systems purchased through The Wireless Haven for myself and family. All have been NEXP1GO(WG3526-P)/EM160s. The first 4 I’ve set up with little to no issue. The 5th arrived yesterday. I hooked up all the components, inserted the SIM, powered it on…no connection to Verizon. Then I started troubleshooting. Using one of the known good systems sitting on the same table I swapped components around and I could never get the new EM160 to work in any NEXP1GO. The known good EM160 from my other systems worked just fine in the new NEXP1GO. Below are the only AT commands that were executed, I will also attach a copy of the syslog.
These are the only AT commands that I executed:
AT+QPRTPARA=1
AT+QMBNCFG="AutoSel",0
AT+QNWPREFCFG="ue_usage_setting",1
AT+QNWPREFCFG="mode_pref",Auto
AT+EGMR=1,7,"XXXXXXXXXXXXXXX" (yes I inserted the correct IMEI)
AT+CFUN=1,1
I’m almost positive the EM160 that came as part of the Category 16 Hotspot Router Bundle is defective. Also, two of the antennas in the bundle have issues. One is missing threads and wont screw on, the other rattles and sounds broken. I also used known good antennas to eliminate that as a possible issue. I’ve tried reaching out to The Wireless Haven for technical support or guidance on how to return the defective modem/antennas as they are part of a bundle. No one has reached out to me yet.
If you work for The Wireless Haven please get in touch with me so I can resolve this issue.
Thank you
