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No data on iPhone...

Posted: Sun May 30, 2021 5:27 pm
by shadow6934
Hi all! Got a strange one for you...

Setup: TP-Link Archer C7 v2 w. GoldenOrb, Pixel 2 in USB tether mode, Verizon prepaid unlimited

Thanks to the help of the forums I was able to get everything setup and running last fall, but we now have an iPhone 11 on the network that has no data connection. The phone's data connection works well over LTE and every single other wi-fi network it has connected to. When the iPhone is connected to the router I can ping it from my laptop. I have removed and re-added the network, reset the network settings, turned location settings off, etc all to no avail. Strangely, Google Hangouts notifications come through, but that's the only thing I have noticed actually transmitting. All other devices on the network seem to send/receive data without issues (laptop x2, iPads x2, iPhone SE, Androids, et al). I am an Android user so I don't have any real experience troubleshooting iPhones. I am not all that familiar with GoldenOrb settings or setting it up to record logs.

Reaching out for any help you all can provide. Thanks in advance!

Edit to say: notifications seem to be coming through, but email, Chrome, Safari, etc don't have data

Re: No data on iPhone...

Posted: Sun May 30, 2021 5:53 pm
by Dr-BroadBand
Are you able to do a speed test.

Need more clues, could be a port Issue

Re: No data on iPhone...

Posted: Sun May 30, 2021 6:03 pm
by shadow6934
Speedtest from the iPhone - speedtest app can't reach server
Speedtest from the laptop - 25/4

Happy to provide whatever clues I can! What else would be useful?

Re: No data on iPhone...

Posted: Mon May 31, 2021 12:51 pm
by Dr-BroadBand
Looks like your modem is working.
Could be a windows OS setting

Will look 👀 into it when I get off the road

Re: No data on iPhone...

Posted: Mon May 31, 2021 7:01 pm
by shadow6934
Thanks! Yeah, the modem works well with a myriad of devices - just not the one iPhone 11...