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Mofi 4500 and Visible (no internet)

Posted: Wed Apr 28, 2021 12:36 pm
by armysarge21
Hello all! I'm a newbie to the Mofi and the channel! I've activated Visible for my Mofi and it only held connectivity for a few hours while wireless never connected. Now, after multiple resets and countless forum readings, I am no closer to finding a solution. The SIM does work correctly in a phone. Is this a lost cause or do I need to just wipe clean and try another carrier? Thanks in advance!

Re: Mofi 4500 and Visible (no internet)

Posted: Wed Apr 28, 2021 1:13 pm
by gscheb
Try setting your TTL to 64 and reboot.
Also make sure your APN is vsblinternet.

Re: Mofi 4500 and Visible (no internet)

Posted: Wed Apr 28, 2021 1:23 pm
by armysarge21
The TTL is set to 64 and the APN is correct.

Re: Mofi 4500 and Visible (no internet)

Posted: Wed Apr 28, 2021 2:44 pm
by gscheb
Is there a setting in the mofi to activate ipv6? That needs to be on for it to work with Visible.

Re: Mofi 4500 and Visible (no internet)

Posted: Wed Apr 28, 2021 4:06 pm
by Didneywhorl
As gscheb stated: Needs IPV6 TTL, called HL for IPV6.

Also needs to have the modem in MBIM protocol mode.

Re: Mofi 4500 and Visible (no internet)

Posted: Wed Apr 28, 2021 4:24 pm
by armysarge21
I'm checking on that right now...I'll let you know.

Re: Mofi 4500 and Visible (no internet)

Posted: Wed Apr 28, 2021 4:42 pm
by armysarge21
I enabled the IPv6, but I can't find whatever the MBIM protocol mode. I did run an internet status check and I got a private IP and assigned IP, but still no internet access. There's got to be a better (and less time consuming) solution.

Re: Mofi 4500 and Visible (no internet)

Posted: Wed Apr 28, 2021 4:57 pm
by gscheb
Have never honestly set up Visible on a Mofi before. Done it on other devices though.
With that being said this is the setting I seen someone else was using to get it to work highlighted in the picture.
Mofi 4500 with Visible.PNG
It is from this video here.
https://www.youtube.com/watch?v=U-jmPfOzdKo

Re: Mofi 4500 and Visible (no internet)

Posted: Wed Apr 28, 2021 5:00 pm
by armysarge21
I have that setting and I've tried for hours to make this work. I really hope it's the provider and not the unit. I'm going to try another provider and see if I have better luck. I appreciate all the help.

Re: Mofi 4500 and Visible (no internet)

Posted: Wed Apr 28, 2021 8:42 pm
by Didneywhorl
Which version of the mofi4500 are you using? SIM4 or SIM7?

I'll bet your modem is using QMI. I've NEVER been able to get it working using QMI.

Go to the AT command terminal and enter the command:

Code: Select all

ati
... and tell us what it returns.

Re: Mofi 4500 and Visible (no internet)

Posted: Wed Apr 28, 2021 8:52 pm
by armysarge21
I have the SIM7! I'll work on this tomorrow and let you know.

Re: Mofi 4500 and Visible (no internet)

Posted: Thu Apr 29, 2021 8:59 am
by armysarge21
How do I get to the AT command terminal? I am unfamiliar with the language and setup of the Mofi...sorry.

Re: Mofi 4500 and Visible (no internet)

Posted: Thu Apr 29, 2021 12:59 pm
by Didneywhorl
armysarge21 wrote: Thu Apr 29, 2021 8:59 am How do I get to the AT command terminal? I am unfamiliar with the language and setup of the Mofi...sorry.
Honestly I am not familiar with it either. They don't make it super obvious. I believe you can find that info on this forum though. Or shoot MOFI an email for instructions.

Re: Mofi 4500 and Visible (no internet)

Posted: Fri Apr 30, 2021 9:51 am
by Fwfairb37e
Mofi 4500 antenna paddle snapped off when unit hit the floor-
Is there a way to replace the paddle since the female connector broke off inside the paddle? Any ideas?

Re: Mofi 4500 and Visible (no internet)

Posted: Fri Apr 30, 2021 10:07 am
by Didneywhorl
Fwfairb37e wrote: Fri Apr 30, 2021 9:51 am Mofi 4500 antenna paddle snapped off when unit hit the floor-
Is there a way to replace the paddle since the female connector broke off inside the paddle? Any ideas?
Yeah, replace the antenna connector: https://thewirelesshaven.com/shop/cables/pigtail- ... l-cable-2/

Very easy fix.