NEQ6GO wierd loss of internet
Posted: Sat Jan 16, 2021 6:49 pm
I have the NEXQ60, Quectel EM12 modem, the upgraded power adapter, using a 2X MIMO Panel antenna. Verizon post paid iPad plan. The issue I am having is a loss of internet, but only when I'm on a zoom session. (laptop connected via wifi). It will run for weeks with no problem, multiple devices, streaming, games, etc. But every time I get on a zoom session, it will be fine for a time, but always happens. When this happens, I still get tower signal numbers and the wifi connectivity is still there. It just doesn't have internet access anymore from the router.
Things I have tried. 1) Using the router just for the tower connection, disabled wifi, and used an external wifi router. No difference. 2) Heat sinks on the modem. It was getting into the 50's, now stays in the 30-40's. Still no difference. 3) Didn't think it was a tower or band issue, but I've tried different towers and bands.
The only way to bring it back is a hard power cycle...which I have to do twice. First without an APN, then again with the APN. Separate issue, but been that way since I've had it, and have not figured out how to fix it. Minor annoyance compared to the internet dropping since I use zoom everyday for work, which I use a Verizon hot spot because of this issue.
Any advice?
Here's a screenshot of the system log...starts at the [cut here] line.
Things I have tried. 1) Using the router just for the tower connection, disabled wifi, and used an external wifi router. No difference. 2) Heat sinks on the modem. It was getting into the 50's, now stays in the 30-40's. Still no difference. 3) Didn't think it was a tower or band issue, but I've tried different towers and bands.
The only way to bring it back is a hard power cycle...which I have to do twice. First without an APN, then again with the APN. Separate issue, but been that way since I've had it, and have not figured out how to fix it. Minor annoyance compared to the internet dropping since I use zoom everyday for work, which I use a Verizon hot spot because of this issue.
Any advice?
Here's a screenshot of the system log...starts at the [cut here] line.