Anyone having issues w/ Quectel and Visible, this may help.
Posted: Mon Dec 21, 2020 12:23 am
Dear KZ Audio
This is Ketn from Quectel team, I’m glad to support you.
It seems that there is something wrong with the communication between the SIM and the module. Therefore, please install the USB driver of the module at first.
https://cnquectel-my.sharepoint.com/:f: ... w?e=4Lin0x
And then please execute these AT commands below:
ATI
AT+CSQ
AT+CPIN?
AT+CEREG?
AT+CGREG?
AT+QCFG=”nwscanmode”
AT+QNWINFO
AT+QCFG=”band”
AT+QMBNCFG=”autosel”
AT+QMBNCFG=”list”
AT+CGDCONT?
AT+CGACT?
I’m looking forward to your reply.
Best Regards,
汪 嘉 | Ketn Wang | Field Application Engineer | Hefei
Mobile: +86 153 4551 4213 | Email: ketn.wang@quectel.com | Tel: +86-551-65869386-8313
Website: www.quectel.com | WeChat:15345514213
Hefei R&D Center: Building 1-C, China Speech Valley Area A, 3335 Xiyou Road, High-tech Zone, Hefei, Anhui, China, 230088
合肥地址：安徽省合肥市高新区习友路3335号中国（合肥）国际智能语音产业园A区1号中试楼 230088
HQ Address: Building 5, Shanghai Business Park Phase III (Area B), No.1016 Tianlin Road, Minhang District, Shanghai, China 200233
总部地址：上海市闵行区田林路1016号科技绿洲3期（B区）5号楼 200233
Survey Link：http://support-survey.quectel.com/s/UnMzA3m/
Our goal is to provide our customers with the best service possible.
Please help to complete the customer service survey by clicking above survey link or scanning the QR code.
Your comments will enable us to see how we are doing and find out how we can improve the quality.
Thank you very much.
From: website <website@quectel.com>
Sent: Friday, December 18, 2020 1:45 AM
To: support <support@quectel.com>; na-fae <na-fae@quectel.com>
Subject: Technical Support
Type:
Technical Support
Salutation:
Mr.
Subject:
EM12 G
Name
Job Title:
Manager
Company:
KZ Audio
City:
Texas
Email:
Territory:
United States
Phone:
Where To Buy:
WiFix
Detailed description:
I am trying to get my modem to work with Visible Wireless. My sim is activated and was recently working in a MoFi 4500 router. I wanted faster speed so I was told to build my own setup. I got a NEXR5GO with your EM12G modem. I''ve tried all the AT commands I can but I still get no LTE. Can you guys help me with this?
Main Application:
Security and Automation - Home Security and Automation
This is Ketn from Quectel team, I’m glad to support you.
It seems that there is something wrong with the communication between the SIM and the module. Therefore, please install the USB driver of the module at first.
https://cnquectel-my.sharepoint.com/:f: ... w?e=4Lin0x
And then please execute these AT commands below:
ATI
AT+CSQ
AT+CPIN?
AT+CEREG?
AT+CGREG?
AT+QCFG=”nwscanmode”
AT+QNWINFO
AT+QCFG=”band”
AT+QMBNCFG=”autosel”
AT+QMBNCFG=”list”
AT+CGDCONT?
AT+CGACT?
I’m looking forward to your reply.
Best Regards,
汪 嘉 | Ketn Wang | Field Application Engineer | Hefei
Mobile: +86 153 4551 4213 | Email: ketn.wang@quectel.com | Tel: +86-551-65869386-8313
Website: www.quectel.com | WeChat:15345514213
Hefei R&D Center: Building 1-C, China Speech Valley Area A, 3335 Xiyou Road, High-tech Zone, Hefei, Anhui, China, 230088
合肥地址：安徽省合肥市高新区习友路3335号中国（合肥）国际智能语音产业园A区1号中试楼 230088
HQ Address: Building 5, Shanghai Business Park Phase III (Area B), No.1016 Tianlin Road, Minhang District, Shanghai, China 200233
总部地址：上海市闵行区田林路1016号科技绿洲3期（B区）5号楼 200233
Survey Link：http://support-survey.quectel.com/s/UnMzA3m/
Our goal is to provide our customers with the best service possible.
Please help to complete the customer service survey by clicking above survey link or scanning the QR code.
Your comments will enable us to see how we are doing and find out how we can improve the quality.
Thank you very much.
From: website <website@quectel.com>
Sent: Friday, December 18, 2020 1:45 AM
To: support <support@quectel.com>; na-fae <na-fae@quectel.com>
Subject: Technical Support
Type:
Technical Support
Salutation:
Mr.
Subject:
EM12 G
Name
Job Title:
Manager
Company:
KZ Audio
City:
Texas
Email:
Territory:
United States
Phone:
Where To Buy:
WiFix
Detailed description:
I am trying to get my modem to work with Visible Wireless. My sim is activated and was recently working in a MoFi 4500 router. I wanted faster speed so I was told to build my own setup. I got a NEXR5GO with your EM12G modem. I''ve tried all the AT commands I can but I still get no LTE. Can you guys help me with this?
Main Application:
Security and Automation - Home Security and Automation