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WG3526 EM7565 Modem Present Not Connected
Posted: Sat Jan 26, 2019 2:49 pm
by darren.may
Please help. Having trouble getting my new WG3526 router to recognize the EM7565 modem.
I get the disappearing text when I try to type anything in the AT Command box.
Any advice would be greatly appreciated. I am very new to all of this.
Code: Select all
Device Information
T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 2
B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev= 4.14
S: Manufacturer=Linux 4.14.63 xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=1e1c0000.xhci
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms
********************************************************************************************************
T: Bus=01 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#= 2 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1199 ProdID=9091 Rev= 0.06
S: Manufacturer=Sierra Wireless, Incorporated
S: Product=Sierra Wireless EM7565 Qualcomm® Snapdragon™ X16 LTE-A
S: SerialNumber=UF81859290020635
C:* #Ifs= 4 Cfg#= 1 Atr=a0 MxPwr=500mA
A: FirstIf#= 0 IfCount= 2 Cls=02(comm.) Sub=0e Prot=00
I:* If#= 0 Alt= 0 #EPs= 1 Cls=02(comm.) Sub=0e Prot=00 Driver=cdc_mbim
E: Ad=81(I) Atr=03(Int.) MxPS= 64 Ivl=32ms
I: If#= 1 Alt= 0 #EPs= 0 Cls=0a(data ) Sub=00 Prot=02 Driver=cdc_mbim
I:* If#= 1 Alt= 1 #EPs= 2 Cls=0a(data ) Sub=00 Prot=02 Driver=cdc_mbim
E: Ad=8e(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=0f(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:* If#= 2 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=00 Driver=qcserial
E: Ad=83(I) Atr=03(Int.) MxPS= 10 Ivl=32ms
E: Ad=82(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=01(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:* If#= 4 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=ff Driver=(none)
E: Ad=84(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=02(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
********************************************************************************************************
T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=5000 MxCh= 1
B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 3.00 Cls=09(hub ) Sub=00 Prot=03 MxPS= 9 #Cfgs= 1
P: Vendor=1d6b ProdID=0003 Rev= 4.14
S: Manufacturer=Linux 4.14.63 xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=1e1c0000.xhci
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Jan 26, 2019 7:14 pm
by JimHelms
What firmware and version are you running?
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Jan 26, 2019 7:41 pm
by darren.may
Hey Jim. I am running "openwrt-wg3526-GO2019-01-13-upgrade.bin"
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Jan 26, 2019 7:49 pm
by JimHelms
That version should have the correct drivers for the em7565.
Has it ever been able to detect the modem port to issue AT commands?
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Jan 26, 2019 7:55 pm
by darren.may
It seem to accept AT commands initially. Followed commands per this guide
https://wirelessjoint.com/viewtopic.php?f=21&t=19
Code: Select all
at!entercnd="A710"
at!usbcomp = 1,1,1009
at!selrat=06
at!custom="IPV6ENABLE",1
at!reset
Some point after that no AT commands accepted.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Jan 26, 2019 8:07 pm
by JimHelms
That is your issue. That command is to place a MC7455 in MBIM.
The EM7565 requires:
As a result, you lost your AT command port.
Do you have a USB to M.2 adapter? If not, you will need to get one to plug into a Windows machine to restore it.
I will write up a tutorial tomorrow on how to restore it.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Jan 26, 2019 8:17 pm
by darren.may
Greatly appreciate your tutorial offer. I do not have a "USB to M.2 adapter". Will order one pronto.
Can you confirm this is what is needed?
https://thewirelesshaven.com/shop/pcie-m-2/usb-to ... card-slot/
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Jan 26, 2019 8:20 pm
by JimHelms
That will do it
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sun Jan 27, 2019 9:00 am
by swwifty
I saw this "disappearing at commands" issue with the latest version of Golden Orb as well. I had to actually revert to an older version, so I could issue any AT commands through the GUI.
I only saw this behavior when I put the modem in MBIM mode, QMI mode I didn't see it (and it actually worked just fine with GoldenOrb, so that must be a new thing?)
Edit: I was using a Sierra MC7455, for the record.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sun Jan 27, 2019 5:06 pm
by JimHelms
You can access the tutorial in mentioned
HERE.
I have also updated the
TUTORIAL on building the WG3526 using the latest GO2019 firmware since the EM7565 will operate in QMI composition (which is the OEM composition for the modem when one receives it).
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sun Jan 27, 2019 9:59 pm
by qisdtech
Hey Jim,
I have a question regarding a WG3526 and EM7565, running the 2019 GO firmware. I'm having an issue with a static IP T-Mobile sim card that won't connect in LTE, only in HSPA+. T-Mobile uses B2B.static APN and IPV4 only. The router seems to have the modem boot up in IPV4V6 mode. I have typed the command +CGDCONT: 1,"IP","B2B.static" in the modem misc AT command terminal, but I notice when viewing what the modem is doing under Debug Information, another command automatically sent a short time later, AT+CGDCONT=1,"IPV4V6","B2B.static" which effectively cancels out the first command I sent. Any tips on how to make the the static APN just use IP instead of IPV4V6? I managed somehow to get the router to connect in LTE, but the next time I rebooted the router it goes back to HSPA+ and the IPV4V6. Thanks in advance.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sun Jan 27, 2019 10:16 pm
by JimHelms
There are two possible solutions. I would try the first method and if that did not resolve, add the second.
First method. Add the preferred APN to the start up:
AT-Command At Startup.png
Be sure and SAVE & APPLY
You will need to reboot the router for it to take effect.
If that still does not cure the issue, you can disable IPV6 in the modem. This would keep the modem from connecting using IPv6 but may not change the IPV4V6 APN that is being sent to the modem (that the first method hopefully resolves):
Code: Select all
at!entercnd="A710"
at!custom="IPV6ENABLE",0
at!reset
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Mon Jan 28, 2019 10:23 am
by qisdtech
Just an update. I tried both methods without success. It does send the correct APN info, but just a few seconds later the router overwrites what I did with the IPV4V6 APN. I assume there's not a setting to modify to change the IPV4V6 to IP ?
It's like it's built-into the boot-up of the WiFix firmware. I have found a workaround, I simply just keep typing in the correct line and eventually it takes, attaches to LTE and works well, until the router is rebooted.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Tue Jan 29, 2019 9:07 am
by JimHelms
qisdtech wrote: Mon Jan 28, 2019 10:23 am
Just an update. I tried both methods without success. It does send the correct APN info, but just a few seconds later the router overwrites what I did with the IPV4V6 APN. I assume there's not a setting to modify to change the IPV4V6 to IP ?
It's like it's built-into the boot-up of the WiFix firmware. I have found a workaround, I simply just keep typing in the correct line and eventually it takes, attaches to LTE and works well, until the router is rebooted.
You will most like need to modify a line in one of the scripts that is issuing the IPV4V6 command. I will play with doing this when I get some extra time.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Thu Jan 31, 2019 5:55 pm
by darren.may
Hi Jim,
I received my USB to M.2 adapter today and attempted to follow your EM7565 restore AT commands tutorial.
When I get to the fdt2.exe step I get the following output:
Code: Select all
FDT version: 1.0.1806.0
Awaiting suitable port or adapter ...
Enabling selective suspend ...
Firmware download failed.
Primary error code: 82 - Failed in checking modem mode.
Secondary error code: 65 - Waiting command response timeout.
Device error code: 0x0 - Unknown device error code.
Preexisting images information:
Current:
Firmware:
ImageId:
BuildId:
Configuration:
ImageId:
BuildId:
Final images information:
Current:
Firmware:
ImageId:
BuildId:
Configuration:
ImageId:
BuildId:
OEM PRI:
IMEI:
Total time elapsed: 39328 ms.
Images downloaded:
Press Enter to continue ...
Huawei_Modem_Terminal terminal only shows:
Code: Select all
COM3 (Sierra Wireless DM Port (COM3)
COM4 (Sierra Wireless NMEA Port (COM4)
Suggestions on where I should go from here? Any advice would be greatly appreciated.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Thu Jan 31, 2019 6:40 pm
by JimHelms
Hmm... If that did not do it, you will most likely need to use a Linux machine to restore, or possibly a load a modem manager build on your WG3526.
See this
TOPIC.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Fri Feb 01, 2019 12:30 pm
by JimHelms
Any luck with this. If not, I may have one more suggestion.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Feb 02, 2019 11:13 am
by darren.may
No luck. I don't have a Linux machine and don't quite understand how to use ModemManager properly. Can you please share your other suggestion? Thanks.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Feb 02, 2019 12:01 pm
by JimHelms
I will work something up for you.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Feb 02, 2019 2:42 pm
by JimHelms
You might also read the resolution where someone else had the identical issue on the
ROOter forum.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Feb 02, 2019 3:49 pm
by JimHelms
This is the important part that you may want to try using device manager on your PC to find the WWAM
Modem COM Port:
Ok all is solved with the EM7565. I'm not sure how much I was originally doing wrong but here is what ended up working and it's basicly what everyone said to do.
Put em7565 into mbim using putty on Windows.
You will see the com port of the em7565 under device manager under modem.
Log into putty using serial and choose that com
Usb comp needs to be 1,3,1009 or you could do 1,3,100D
At!entercnd="A710"
at!usbcomp=1,3,1009
at!reset
I chose 9 as that's what everyone else did.
Next change the script from jhend up above using vi or a good text editor in winscp
Then create a startup script of this under system startup.
echo "1199 9091 0 1199 9079" >/sys/bus/usb-serial/drivers/qcserial/new_id
exit 0
I'm sure there's a better way than a startup script. I'm sure jhend or DM can add that in somewhere.
Don't copy and paste. You get hyphens instead of minus signs.
Everything works as intended.
As for the startup script, the corrected script mentioned above is:
Code: Select all
echo "1199 9091 0 1199 9079" > /sys/bus/usb-serial/drivers/qcserial/new_id
exit 0
But, I really believe those PID/VID's are already included in the newer GoldenOrb firmware and I am not sure what purpose they play.
However, you could always enter it and reboot, and then delete the script when it is no longer needed.
Startup Script.png
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Wed Apr 17, 2019 12:15 pm
by muenchris
I did the same mistake of typing 1,1,1009 instead of the 1,3,1009. Unfortunately my modem does not go in QDLoader mode - it shows the DM and NMEA ports but no QDLoader. in Windows the "Snapdragon" is showing with a band under the "Other drivers" section (No compatible driver found).
Is there a way to hardware reset the modem?
The ftd2.exe fails because it cannot find the modem either
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Wed Apr 17, 2019 12:22 pm
by muenchris
darren.may wrote: Thu Jan 31, 2019 5:55 pm
Hi Jim,
I received my USB to M.2 adapter today and attempted to follow your EM7565 restore AT commands tutorial.
When I get to the fdt2.exe step I get the following output:
Code: Select all
FDT version: 1.0.1806.0
Awaiting suitable port or adapter ...
Enabling selective suspend ...
Firmware download failed.
Primary error code: 82 - Failed in checking modem mode.
Secondary error code: 65 - Waiting command response timeout.
Device error code: 0x0 - Unknown device error code.
Preexisting images information:
Current:
Firmware:
ImageId:
BuildId:
Configuration:
ImageId:
BuildId:
Final images information:
Current:
Firmware:
ImageId:
BuildId:
Configuration:
ImageId:
BuildId:
OEM PRI:
IMEI:
Total time elapsed: 39328 ms.
Images downloaded:
Press Enter to continue ...
Huawei_Modem_Terminal terminal only shows:
Code: Select all
COM3 (Sierra Wireless DM Port (COM3)
COM4 (Sierra Wireless NMEA Port (COM4)
Suggestions on where I should go from here? Any advice would be greatly appreciated.
My ftd2.exe fails with the same errors above
I did the same mistake of typing 1,1,1009 instead of the 1,3,1009. Unfortunately my modem does not go in QDLoader mode - it shows the DM and NMEA ports but no QDLoader. in Windows the "Snapdragon" is showing with a band under the "Other drivers" section (No compatible driver found).
Is there a way to hardware reset the modem?
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Wed Apr 17, 2019 1:00 pm
by muenchris
The trick from Rooter did work. I had to do this:
echo 1199 9091 > /sys/bus/usb-serial/drivers/option1/new_id
on my WRT and the connect with picocom /dev/ttyUSB0 and set the correct 1,3,1009 and I got my modem back!
Thanks!
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat May 18, 2019 9:24 am
by JimHelms
One of the members on the Hacks Facebook group, clarified how to fix the issue of losing the Modem COM port. Coupled with the post above, we will help to better describe the fix.
The modem can fixed while installed in or behind a router running OpenWRT/GoldenOrb/WiFiX firmware.
Using PuTTy, login the router using the IP address 192.168.1.1
Once in, run the following command:
Code: Select all
echo 1199 9091 > /sys/bus/usb-serial/drivers/option1/new_id
Then repair the config with:
Then place the modem in MBIM composition with the follow commands:
Code: Select all
At!entercnd="A710"
At!usbcomp=1,3,1009
At!reset
And, that should do it.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Sep 14, 2019 7:47 pm
by jcarson
I just put together a WE-826-T2 with a EM7455, the Mini PCI-E to M.2 (NGFF) Key B Adapter with Top SIM Card Slot with the pigtail jumper cables.
I tried both wefix goldenorb files. But it always says modem present not connected. I've tried an att sim and a verizon which are both working on other routers.
I've been reading all day and it seems like this thread would provide a fix but I can't login via PuTTY. Is there a tutorial for that? Thanks
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sun Sep 15, 2019 5:44 am
by JimHelms
Going to MODEM > MISCELLANEOUS > AT-COMMAND TERMINAL, are you able to issue any AT Commands?
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Wed Sep 18, 2019 12:09 pm
by jcarson
It won't let me input any AT commands. When I type one in, it disappears and nothing happens.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Sep 21, 2019 10:34 am
by jcarson
JimHelms wrote: Sun Sep 15, 2019 5:44 am
Going to MODEM > MISCELLANEOUS > AT-COMMAND TERMINAL, are you able to issue any AT Commands?
It won't let me input any AT commands. When I type one in, it disappears and nothing happens. I'm not sure which method to use to fix this.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Sep 21, 2019 10:43 am
by JimHelms
First, go to the MODEM > DEBUG INFORMATION > DEVICE INFORMATION and see if you see the EM7565 listed. It should reference something like:
Code: Select all
P: Vendor=1199 ProdID=9091 Rev= 0.06
S: Manufacturer=Sierra Wireless, Incorporated
S: Product=Sierra Wireless EM7565 Qualcomm® Snapdragon™ X16 LTE-A
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Sep 21, 2019 10:48 am
by JimHelms
If you are seeing it listed, you will need to use
THIS method.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Mon Oct 07, 2019 9:17 pm
by brad2388
i have the same problem but with a em7511 modem. is there a working setup on the we826?
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Tue Oct 08, 2019 11:07 am
by JimHelms
brad2388 wrote: Mon Oct 07, 2019 9:17 pm
i have the same problem but with a em7511 modem. is there a working setup on the we826?
There is a large number of people running the EM7565 and EM7511 on the WE826-T2, using GoldenOrb.
The issue that some people have is using the AT Command for the MC7455 to place the modem into MBIM mode--which removes the WAN modem COM port. The EM75XX requires a different AT command.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Wed Oct 23, 2019 8:58 pm
by MitchDudley
what was the fix for this? I'm experiencing the same issue
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Thu Oct 24, 2019 6:05 am
by JimHelms
MitchDudley wrote: Wed Oct 23, 2019 8:58 pm
what was the fix for this? I'm experiencing the same issue
Did you place the modem in MBIM using the AT Command for the MC7455 and lose the modem AT Command port?
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Thu Oct 24, 2019 10:54 am
by MitchDudley
I did use the AT Command to place in MBIM but it was for the EM7565. the AT Command post is not working.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Thu Oct 24, 2019 1:15 pm
by JimHelms
If the modem was working when you placed it in MBIM mode (as it must have been in order to enter AT Commands), and now you are unable to communicate with the modem, then it sounds like to me you have lost your modem WAN port. This will happen when using the wrong AT Command.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Thu Oct 24, 2019 2:03 pm
by MitchDudley
what's the fix?
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Thu Oct 24, 2019 2:07 pm
by JimHelms
See
THIS tutorial for restoring the COM Port.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Thu Oct 24, 2019 2:16 pm
by MitchDudley
looks like you are out of USB to M.2 adapter for the EM7565. Can you recommend another location? Amazon?
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Thu Oct 24, 2019 2:47 pm
by JimHelms
We have them on order but Amazon would probably be the quickest.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Mon Oct 28, 2019 1:18 pm
by derekdauzat
im about to buy em7511 for the wg3526 is it plug and play other than the m.2 adapter?
MBIM +AT work out of the box or is there some tinkering? should I get the em7565 instead?
can someone please list the steps in order a procedure in case the EM7511 is not in the proper mode?... I'm afraid of getting wrob module. is there a version of the EM7511 not to get like the laptop version?
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Tue Oct 29, 2019 8:10 am
by JimHelms
If you are using AT&T, you may benefit by using the EM7511 which has band 14 which EM7565 does not.
There is not much tinkering to installing the modem in a router running GoldenOrb with will recognize and communicate with the EM75XX modem in QMI composition without having to place the modem in MBIM.
Also, be sure that any AT Commands used to change the composition of the modem are for the EM7565/EM7511 and NOT for the MC7455. Otherwise, you will lose your WAN port for AT Commands.
Try to purchase OEM modems, and not vendor branded (i.e., Dell, ....).
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Mon Dec 30, 2019 12:24 pm
by Orvalman
I am trying to upgrade the modem card in my WE826-T2 from a 7455 to a 7565. I am having the same problems as above and would like to issue the AT!USBCOMP=1,3,10D command, but the AT command line entry disappears when I start typing. The 7565 card shows up in the debug screens. I downloaded putty but am having problems connecting. I have tried SSH and Serial, but I'm not sure the ethernet to USB-C adapter I'm using to connect from the WE826 router to my laptop (with a USB-C port but no ethernet port) will allow a connection? Any suggestions?
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Mon Dec 30, 2019 2:06 pm
by JimHelms
What version firmware are you running on the WG3526?
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Tue Dec 31, 2019 5:51 am
by Orvalman
Golden-Orb 2017-12-15
The provider of the SIM card prefers this version over more recent versions which he says have some issues.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Tue Dec 31, 2019 6:13 am
by JimHelms
I do not believe that version has support for the EM7565.
I would upgrade to the newest
WiFiX version that we just released.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Tue Dec 31, 2019 4:16 pm
by Orvalman
Does the WiFIX version include the "rndis package"? My SIM provider is asking - thinks it should be standard.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Mon Jan 13, 2020 12:34 am
by Didneywhorl
I dont know the answer to this question, but you can always send your provider a copy of the firmware to check out him/her self
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Nov 28, 2020 10:07 am
by toddw
JimHelms wrote: Sat May 18, 2019 9:24 am
One of the members on the Hacks Facebook group, clarified how to fix the issue of losing the Modem COM port. Coupled with the post above, we will help to better describe the fix.
The modem can fixed while installed in or behind a router running OpenWRT/GoldenOrb/WiFiX firmware.
Using PuTTy, login the router using the IP address 192.168.1.1
Once in, run the following command:
Code: Select all
echo 1199 9091 > /sys/bus/usb-serial/drivers/option1/new_id
Then repair the config with:
Then place the modem in MBIM composition with the follow commands:
Code: Select all
At!entercnd="A710"
At!usbcomp=1,3,1009
At!reset
And, that should do it.
Thank you for this!!!! I thought I bricked one of my 7411's last night and this did the trick. I did have to combine this with a clean install of wifix.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Sep 11, 2021 2:08 am
by jjhdtv
Old thread but I have a similar problem (modem not present) and need some help fixing
I have a wg3526 with Sierra mc7445. The router is mounted 30 feet in the air, thus not really convenient to get to
Everything was working. Using an at&t sim.
Started to play around with assigning and locking bands using AT commands from the Rooter web interface. This was successful however I did seem to mess up carrier aggregation. So I attempted to remove the locked bands. Use the code AT!ENTERCND=“710” then AT!BAND=00. At this point I lost the modem wan connection. Upon reboot I now get “modem not present”. Hence no lte connection.
Not sure if the last AT command (perhaps fat fingered) messed things up or coincidence.
As I can’t easily physically access the router, I’m hoping something can be reset using the golden orb Rooter web interface or ssh. Help appreciated
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Sep 11, 2021 9:34 am
by Didneywhorl
Login via SSH and see if ttyUSB* is present.
That is LS at the beginning.
This will tell you if the USB bus devices (modem ports) are present.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Sep 11, 2021 11:18 am
by jjhdtv
Thanks for the reply. The ls command returns “no such file or directory”
Hoping that can be fixed. Any suggestions or guide?
The dev directory only shows tty, ttyS0, ttyS01,ttyS02. No ttyusb.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Sep 11, 2021 3:16 pm
by Didneywhorl
Place this:
Code: Select all
echo 1199 9071 >/sys/bus/usb-serial/drivers/option1/new_id
In this location: Menu: System->Startup->Local Startup Tab:
....on the line before 'exit 0'
Then Click the 'Save' button
Then reboot the router.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Sat Sep 11, 2021 3:16 pm
by Didneywhorl
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Mon Sep 13, 2021 6:18 pm
by jjhdtv
I have tried the suggestions and still remain without the ability of the WG3526 to recognize the modem
Using Putty, I entered the commands
echo 1199 9091 > /sys/bus/usb-serial/drivers/option1/new_id
and,
picocom -b 115200 /dev/ttyUSB0
which returns
FATAL: cannot open /dev/ttyUSB0: No such file or directory
I have reflashed the wg3526 with both ROOter and OpenWRT (both the latest versions). Same story with both flavors.
I have also taken out and re-installed the pcie modem card mc 7445 from the adapter in the wg3526 (no difference).
still looking (almost begging) for suggested next steps.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Tue Sep 14, 2021 3:05 pm
by Didneywhorl
Show us a full screen shot of the Modem->debug screen
Not the text box, the long list of text at the lower end. The whole page of text.
Screen shot, or copy paste it into a quote here.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Tue Sep 14, 2021 6:22 pm
by jjhdtv
IMG_2507.jpg
I have posted the Putty screen from my SSH session.
The modem debug screen (in ROOter) is blank. I believe because the wg3526 does not find and/or load the modem. Similarly, AT commands from within Rooter or Putty do not work.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Tue Sep 14, 2021 7:04 pm
by jjhdtv
If it helps. I wanted to reiterate that all was working until I remoted in to my raspberry Pi (connected to the local network, the wg3526 and the cellular WAN)using VNC and executed the following command through the ROOter web interface page: AT!BAND=00
Instantly lost my remote connection. Travelled 200 miles to the remote site to find everything still running but no modem present, hence no WAN connection. Still a mystery. I will be upgrading to an EM7565 in the near future if I can't get this 7445 up an running. thanks again.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Wed Sep 15, 2021 10:35 am
by Didneywhorl
The IMG_2509.jpg is what I need, but I need the Device Information section below what you posted. You can copy paste the text if you like.
After running AT!BAND=00 did you run AT!RESET?
I'm sure you rebooted, but did you power cycle it or reboot the modem with AT!RESET ?
Setting the modem to all bands shouldn't have done anything but need a hard reboot.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Wed Sep 15, 2021 2:48 pm
by jjhdtv
I did not have the opportunity to run AT!RESET as all fell apart after attempting to set all bands (No modem connected - no ability to run AT commands. I have since physically rebooted and power cycled multiple times, in addition to reflashing with both OpenWRT/modemanger and the ROOter. No change to the issue at hand.
Attached are the rest of the Debug Information. Appreciate the help. (changed to a txt file)
T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 2
B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev= 5.04
S: Manufacturer=Linux 5.4.124 xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=1e1c0000.xhci
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms
********************************************************************************************************
T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=5000 MxCh= 1
B: Alloc= 0/800 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 3.00 Cls=09(hub ) Sub=00 Prot=03 MxPS= 9 #Cfgs= 1
P: Vendor=1d6b ProdID=0003 Rev= 5.04
S: Manufacturer=Linux 5.4.124 xhci-hcd
S: Product=xHCI Host Controller
S: SerialNumber=1e1c0000.xhci
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Wed Sep 15, 2021 5:08 pm
by Didneywhorl
Hmm. I wonder if the modem was put in a different protocol mode and you've somehow lost the AT command port. Or if its in low power mode now.
It's definitely not being recognized by the router.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Wed Sep 15, 2021 6:03 pm
by jjhdtv
I ordered a USB adapter. I'm hoping reflashing the generic sierra firmware might be something to try (would you agree?)
Not sure what else to try other than a different modem card to start and eliminate possibilities.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Wed Sep 15, 2021 8:15 pm
by Didneywhorl
It will definitely let you see if the modem is responsive by checking it on a pc. You may want to update the router firmware too.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Mon Sep 20, 2021 12:04 am
by jjhdtv
I received my USB To Mini PCI-E Adapter from The Wireless Haven.com. Followed the instruction given to install generic sierra drivers, check with the Huawei Terminal, and then proceed to flash with the generic Sierra MC7445 image.
As this is the first time flashing the a modem card. I'm not sure if I'm missing a step or have a bad modem card/adapter.
Even after multiple driver install attempts (Windows 10), I can not see a modem device listed in the Windows Device Manager. Additionally, the Huawei terminal and the Flash program does not find the modem.
I would like to know what else to try (getting windows to find the adapter and modem) or if this is an indication of something physically wrong with the MC 7445.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Mon Sep 20, 2021 11:43 am
by jjhdtv
UPDATE:
Put adapter and MC7445 into a linux machine. Ran dmseg and the adapter and MC7445 was found. Red led turned on (previously had not). Removed usb adapter and put back in the Windows 10 machine. Windows found and loaded drivers.
Was able to reflash (twice) the generic Sierra firmware. Perhaps it was a connection issue, perhaps the linux machine did something unique to enable the adapter. Not sure.
Will now test in the WG3625 and see if the Modem detection issue was fixed. standby.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Mon Sep 20, 2021 4:18 pm
by Didneywhorl
Cool deal! Standing by
Good call on flashing twice. Otherwise the dreaded firmware mismatch error will rear its ugly head.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Mon Sep 20, 2021 6:18 pm
by jjhdtv
I keep chugging.
Good news: the wg3625 found the modem and I have an LTE connection.
Bad news; No internet
As I'm working with a complete new install of ROOter and that I have been using my AT&T family sim card in multiple devices since I went down. I don't know if the problem is with AT&T (black listing my sim card) or some other default setting with the new install of ROOter.
I don't remember doing anything different the last setup when everything was working. That makes me suspect of the sim card. Curious if you can show a solid LTE connection but not have internet. If so, what should I check? The status page shows both an Ipv4 and Ipv6 address.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Tue Sep 21, 2021 12:03 am
by jjhdtv
installed latest version of WiFix-NEXP1Go. Internet came back. No understanding of why, but so far so good.
Re: WG3526 EM7565 Modem Present Not Connected
Posted: Tue Sep 21, 2021 8:59 am
by Didneywhorl
Awesome! Sometimes the oddest things can be cleared up with a new firmware install.
I flash firmware updates 3x in a row. Rarely do I still have issues.