Page 1 of 1
T-Mobile seems to be throttling connection
Posted: Tue Aug 04, 2020 6:54 pm
by Greenday1
Has anyone else on T-Mobile Simply Prepaid Unlimited Plus plan suddenly getting throttled? My connection seemed to be running fine up to about mid last week then now my connection speed tests never get past 1 Mbps. Ranges from .5 to 1 continuously.
Is there anything else I should be doing to verify this? If I'm correct ismy only option to switch to another carrier provided I can get signal from someone else?
WE1026-5G Router
EM20-G Quectel Modem
Thanks
Re: T-Mobile seems to be throttling connection
Posted: Tue Aug 04, 2020 7:00 pm
by gscheb
I personally never think been throttled on T-Mobile post pay.
Re: T-Mobile seems to be throttling connection
Posted: Tue Aug 04, 2020 7:03 pm
by BillA
Greenday1 wrote: ↑Tue Aug 04, 2020 6:54 pm
Has anyone else on T-Mobile Simply Prepaid Unlimited Plus plan suddenly getting throttled? My connection seemed to be running fine up to about mid last week then now my connection speed tests never get past 1 Mbps. Ranges from .5 to 1 continuously.
Is there anything else I should be doing to verify this? If I'm correct ismy only option to switch to another carrier provided I can get signal from someone else?
WE1026-5G Router
EM20-G Quectel Modem
Thanks
Maybe you went through a huge amount of data? Check your usage in your online account, and let us know the amount used. It may seems like a lame suggestion, but try restarting your router, then test gain. Also, if you test the sim card in a phone and if the speed is much higher, then it's possibly throttled due to the router/modem usage. Alternatively you could go with SimpleMobile (Tmobile based), I never got throttled in the past 5 years with an average usage of 400GB/month.
Re: T-Mobile seems to be throttling connection
Posted: Tue Aug 04, 2020 7:24 pm
by Greenday1
I did and it's barley over 40GB I've been averaging between 200 - 250 GM per month. I have restarted it but haven't pulled out the sim card yet and tried it in a phone as I have to take the thing apart with the WE1026 to get at it. But that will eb my next step.
Re: T-Mobile seems to be throttling connection
Posted: Tue Aug 04, 2020 7:39 pm
by BillA
Greenday1 wrote: ↑Tue Aug 04, 2020 7:24 pm
I did and it's barley over 40GB I've been averaging between 200 - 250 GM per month. I have restarted it but haven't pulled out the sim card yet and tried it in a phone as I have to take the thing apart with the WE1026 to get at it. But that will eb my next step.
The phone test should tell you where the issue is. If it's still slow, then it has to do with your account, contact support while leaving the sim card in the phone, do NOT put it back into the router or tell them you use it in one. It's also possible that you have a local tower outage, or it's being upgraded/worked on at this time.
If it's fast in a phone then I'm afraid they are throttling due to the router/modem usage by slowing it down after the hotspot data has been used up. I might have a solution for that using custom DNS/MAC addresses.
Re: T-Mobile seems to be throttling connection
Posted: Thu Aug 06, 2020 10:29 pm
by Greenday1
Ok. I have an update finally. I removed the SIM and tested my connection with the phone I used to authorize the SIM and I get the same speed results. Fluctuating between .5 - 1 Mbps. I called customer service and they told me it's a known issue that has been ongoing for the last three days. However I know it's been going on since last week so not sure if I was getting a straight story or not. They said to call them back in a few days if it hasn't improved. When I asked why customers weren't notified if it was an ongoing outage she told me they would be if it went on longer than a couple of days. She just didn't seem to be giving me a straight answer.
Re: T-Mobile seems to be throttling connection
Posted: Mon Aug 10, 2020 10:29 pm
by BillA
Greenday1 wrote: ↑Thu Aug 06, 2020 10:29 pm
Ok. I have an update finally. I removed the SIM and tested my connection with the phone I used to authorize the SIM and I get the same speed results. Fluctuating between .5 - 1 Mbps. I called customer service and they told me it's a known issue that has been ongoing for the last three days. However I know it's been going on since last week so not sure if I was getting a straight story or not. They said to call them back in a few days if it hasn't improved. When I asked why customers weren't notified if it was an ongoing outage she told me they would be if it went on longer than a couple of days. She just didn't seem to be giving me a straight answer.
There you have it, just saved yourself a bunch of time trying to diagnose the router when the issue is in the network.
One of the best ways to narrow down an issue with any electronics/service is by the process of elimination, to save time and your sanity.
Re: T-Mobile seems to be throttling connection
Posted: Mon Aug 10, 2020 11:27 pm
by gscheb
Hello,
Had outage on my local tower for almost a week. Just here recently too. My service is post pay and don't believe have ever been throttled. But for what ever reason since their update maintenance can't get carrier Aggregation anymore. Tried 3 different modems. (EP06, EM12, MC7455)
Now there is a tower in another town and it will do the Carrier aggregation.
Just think this is odd!
Re: T-Mobile seems to be throttling connection
Posted: Tue Aug 11, 2020 2:27 pm
by Greenday1
Here's another update. Nothing has improved since last week. I called T-Mobile back for an update just now. The guy started asking what I was doing that made me think I had a speed issue as opposed to phone hardware issue. Couldn't get him to answer what the update was to being told the last time that is was a service issue in my area. Finally stopped answering his questions and asked him repeatedly to answer if there was or wasn't a service issue in our area. He then said yes there was still an issue. He said he couldn't see when it was reported and it should be repaired in a couple days. When I told him that was what I was told last week he said this wasn't something that could be fixed over the phone and to wait a couple days. Can't say it was a positive call and will have to continue to wait apparently.
Re: T-Mobile seems to be throttling connection
Posted: Tue Aug 11, 2020 5:00 pm
by gscheb
Greenday1 wrote: ↑Tue Aug 11, 2020 2:27 pm
Here's another update. Nothing has improved since last week. I called T-Mobile back for an update just now. The guy started asking what I was doing that made me think I had a speed issue as opposed to phone hardware issue. Couldn't get him to answer what the update was to being told the last time that is was a service issue in my area. Finally stopped answering his questions and asked him repeatedly to answer if there was or wasn't a service issue in our area. He then said yes there was still an issue. He said he couldn't see when it was reported and it should be repaired in a couple days. When I told him that was what I was told last week he said this wasn't something that could be fixed over the phone and to wait a couple days. Can't say it was a positive call and will have to continue to wait apparently.
Sounds like my experience with them when I went thru it. Finally just pointed mine at a different tower until they said it was repaired. When they promise to email you or call when it is completed don't believe it. They told me that over and over. One day called again and was told it was repaired three days ago.
Re: T-Mobile seems to be throttling connection
Posted: Tue Aug 11, 2020 8:37 pm
by gscheb
gscheb wrote: ↑Mon Aug 10, 2020 11:27 pm
Hello,
Had outage on my local tower for almost a week. Just here recently too. My service is post pay and don't believe have ever been throttled. But for what ever reason since their update maintenance can't get carrier Aggregation anymore. Tried 3 different modems. (EP06, EM12, MC7455)
Now there is a tower in another town and it will do the Carrier aggregation.
Just think this is odd!
Now at sisters house she has post pay TMobile same tower. But maybe different sector antenna and hers does carrier aggregation. Just odd
Re: T-Mobile seems to be throttling connection
Posted: Fri Aug 21, 2020 1:16 pm
by Greenday1
Posting another update.
Called T-Mobile again today as my connection has never improved. The woman on the phone said T-Mobile is upgrading their network but if I am showing any bars and LTE then I am getting their high speed network access. Was told If my connection seems slow then it's probably my phone and went into a list of having me reset my phone network connecting, making sure my wifi was off and restarting my phone. She said she'd call me back in an hour and make sure my connection issue was solved. Nothing she was asking made any difference when she called back. She said she directed my phone to another tower and that could take a couple hours. She said she also submitted a ticket to their tech support team although she wasn't able to make her self clear as to what that was for.
Re: T-Mobile seems to be throttling connection
Posted: Fri Aug 21, 2020 9:50 pm
by lloyd.arms
Yes. I am using T-Mobile through traveldata. They even canceled my plan without notification and only when I contacted them did they reinstate and claimed a technical issue. I had internet for 4 hours. Died after that. Not impressed with T-Mobile or traveldata.