WeE826 T-2 with EM7565 just stopped working, never had a single issue...

[scottfree]

Im currently running a WE826 T-2 with EM7565 purchased from thewirelesshaven.com, Never had any problems after initial setup until this morning, it says my modem is present/not connected. Sim seems to be good? Not sure what went wrong, Ive been running this setup since Nov 2019, I tried to troubleshoot but had no luck. I updated the modem firmware but it did not fix anything still shows modem present but not connected, and and under the log it just say Attempting to connect.

Update: I tried resetting the modem back to OEM but get a timeout error on the command at!RMARESET=1.


Device Information
T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 1
B: Alloc= 0/800 us ( 0%), #Int= 1, #Iso= 0
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0002 Rev= 4.14
S: Manufacturer=Linux 4.14.63 ehci_hcd
S: Product=EHCI Host Controller
S: SerialNumber=101c0000.ehci
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 4 Ivl=256ms
********************************************************************************************************
T: Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=480 MxCh= 4
D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
P: Vendor=05e3 ProdID=0608 Rev=85.37
S: Product=USB2.0 Hub
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=100mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 1 Ivl=256ms
********************************************************************************************************
T: Bus=01 Lev=02 Prnt=02 Port=02 Cnt=01 Dev#= 3 Spd=480 MxCh= 0
D: Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1199 ProdID=9091 Rev= 0.06
S: Manufacturer=Sierra Wireless, Incorporated
S: Product=Sierra Wireless EM7565 Qualcomm® Snapdragon™ X16 LTE-A
S: SerialNumber=UF92127401011505
C:* #Ifs= 4 Cfg#= 1 Atr=a0 MxPwr=500mA
I:* If#= 0 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=ff Driver=qcserial
E: Ad=81(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=01(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:* If#= 2 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=00 Driver=qcserial
E: Ad=83(I) Atr=03(Int.) MxPS= 10 Ivl=32ms
E: Ad=82(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=02(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:* If#= 3 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=00 Driver=qcserial
E: Ad=85(I) Atr=03(Int.) MxPS= 10 Ivl=32ms
E: Ad=84(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=03(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:* If#= 8 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=ff Driver=qmi_wwan
E: Ad=86(I) Atr=03(Int.) MxPS= 8 Ivl=32ms
E: Ad=8e(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E: Ad=0f(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
********************************************************************************************************
T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=12 MxCh= 1
B: Alloc= 0/900 us ( 0%), #Int= 0, #Iso= 0
D: Ver= 1.10 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=1d6b ProdID=0001 Rev= 4.14
S: Manufacturer=Linux 4.14.63 ohci_hcd
S: Product=Generic Platform OHCI controller
S: SerialNumber=101c1000.ohci
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr= 0mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub
E: Ad=81(I) Atr=03(Int.) MxPS= 2 Ivl=255ms

[JimHelms]

Could be the cellular network down.

If not, run each of the following AT Commands

To make sure it is detecting the SIM Card properly:

Code: Select all

AT+CPIN?

To assure it is ready the SIM Card numbers:

Code: Select all

AT+CNUM

To check the network stats:

Code: Select all

AT!GSTATUS?

and post the results of the stats

[scottfree]

I checked with AT&T and they said everything was good in my area but I have no clue, Sim and Number look good, here are the stats

Code: Select all

AT!GSTATUS?
!GSTATUS: 
Current Time:  176		Temperature: 27
Reset Counter: 1		Mode:        ONLINE         
System mode:   WCDMA      	PS state:    Not attached 
WCDMA band:    WCDMA 850  
WCDMA channel: 4385
MM (CS) state: IDLE           	NORMAL SERVICE 

WCDMA L1 state:L1M_PCH_SLEEP  	LAC:           de31 (56881)
RRC state:   DISCONNECTED   	UTRAN Cell ID: 00323244 (3289668)
RxM RSSI C0:   -98		RxD RSSI C0:  --- 
RxM RSSI C1:    --- 		RxD RSSI C1:  --- 

OK

[JimHelms]

This appears to be either Network or plan related.

What plan are you using?

[scottfree]

Well that's a sign of relief I guess lol, I am using a AT&t Tablet plan

[JimHelms]

Well that's a sign of relief I guess lol, I am using a AT&t Tablet plan

Users of the plan are being randomly shut down where the device IMEI does not match that of the plan.

Not sure how these users are being selected, but some seem to believe it corresponds to exceeding a data limit threshold that kicks up a red flag.

[scottfree]

Thats what I was afraid of, we use about 7-800gb a month, and I heard they were getting rid of this plan a couple months ago but thought they would at least contact me, instead of just randomly stopping my service half way through the cycle, Do you think I should even try to stick with ATT or try to use Sprint or Verizon, Sprint has better service in my area but I think I remember reading about problems with Sprint and the equipment I have. Verizon service is very congested and spotty. Thanks for all your help!

[JimHelms]

That I cannot say.

You may try to reactivate the plan with a different device IMEI and limit your data usage to under 500GB, and/or activate a second line and swap the two out every two weeks.

Sprint works well with the EM7565 if you can get Band 41 at your location, since it does not have Band 25

[scottfree]

How would I active it with a different device IMEI? Sounds like Ill start looking into sprint. Thanks again

[scottfree]

Well I ended up trying sprint and yep Att gave me the boot without saying word, but now with sprint the connection is not what I remember, only getting about 7-10mbps down at best, and sometimes only 1-2, Im getting band 41 but my signal strength is only 64%, Im going to get some antenna upgrades, and also try out Tmobile, and Verizon. If that doesn't work Ill try to get back on Att somehow, Can you recommend a good antenna that will work for most carriers. Thanks